We found the following information about René M Ruiz at Maryland Live Casino, where this person has worked as a Contact Center Manager since 2018. René's total work experience is over 21 years, during which time this person had at least 11 jobs at different places to develop skills. René studied at the Pontificia Universidad Católica Madre Y Maestra from 1986 to 1992. René received the following certifications: Sabre Hospitality Solutions and Synxis Crs Property Administrator. René M Ruiz is proficient in two languages: English and Spanish. Currently, René is located in Tulsa, Oklahoma. You can contact with René by looking for phone or email address or get additional info by requesting access to this expert's additional details from us.
Name variants:
René Ruiz
Contact Information
Workplace
Colleagues
Work History
Contact Center Manager
Hanover, MD
Responsible for overseeing the Contact Cernter Department for Live Hotel and Live Loft Hotel.
Oversaw and audited the standards and operations of the reservations department.
Managed a st...
from Oct 2018
Call Center and Revenue Manager
8330 Riverside Pkwy, Tulsa, OK 74137
May 2016 — Aug 2018
Director of Reservations and Front Office
Responsibilities
Oversaw the day to day Operations of PBX, Front Desk and Reservations Departments.
Responsible for providing all guests with quality service while maximizing room revenue...
Jun 2015 — Mar 2016
Director of Reservations and Call Center Operations
1 Seminole Way, Hollywood, FL
Led entire Call Center operations, handling reservations for two resorts in Hollywood and Tampa.
Oversaw efficient resolution of up to 3,000 calls on a daily basis.
Maintained consistentl...
2008 — Feb 2014
Reservations Manager Seminole Hard Rock Hotel Hollywood and Tampa
1 Seminole Way, Hollywood, FL
Responsible for daily operations of room reservations in Casino Service, including the management of over 40 agents—following restructure of department and creation of separate Revenue Manag...
Apr 2006 — Apr 2008
Assistant Revenue Manager
1 Seminole Way, Hollywood, FL
Oversaw daily Call Center operations, supervising 30 reservations agents and performing revenue management in absence of Director.
Mar 2004 — Apr 2006
Reservations Manager
Responsible for reservation operations for cruise line with service between Fort Lauderdale and Nassau, Bahamas (2 night/3 day trip).
Oct 2003 — May 2004
Groups Reservations Manager
Managed reservations for over 2,400 rooms, responsible for staff of five-group reservations coordinators.
Audited and communicated between hotel reservation systems and coordinated with Co...
Jun 2000 — Feb 2003
Rooms Division Manager
Responsible for the daily operations of the following departments:
Front Office
PBX
Reservations
Housekeeping
Laundry
Mar 1998 — Aug 1999
Front Office Manager
Responsible for daily operations of the Front Office, Reservations, PBX, Concierge Departments.
Jun 1996 — Mar 1997
Reservations Manager
Oversaw daily operations of department with corporate and wholesaler reservations demand.
May 1994 — Jun 1996
Education
Occupations
Executive
Manager
Agents
Supervisor
Sales Specialist
Supplier
IT Professional
Delphi Developer
Engineer
Customer Service
Client Service Officer
Mystery Shopper
Operations Manager
Managers
Services Professional
Sales Representative
Software Developer
Software Developers
Purchasing Agent
Skills
Hospitality Industry
Resorts
Front Office
Rooms Division
Hospitality
Revenue Analysis
Customer Service
Hotels
Pre Opening
Hospitality Management
Restaurants
Casino
Hotel Management
Hotel Booking
Customer Satisfaction
Yield Management
Budgets
Hiring
Gaming Industry
Restaurant Management
Training
Guest Service Management
Pricing Strategy
Employee Relations
Team Management
Food and Beverage
Call Centers
Team Building
Marketing Strategy
Meeting Planning
Event Management
Outlook
Reservation
Opening Hotels
Convention Services
Banquets
Microsoft Office
Micros
Bilingual
Call Center Development
Call Center Administration
People Skills
Budget Process
Communication Skills
Team Leadership
Fine Dining
Vip
Concierge Services
Tourism
Catering
Conversion Rate
Project Management
Customer Relationship Management
Management
Travel Management
Business Travel
FAQs about René M Ruiz
What's the main profession of René M Ruiz?
This professional's job is Contact Center Manager
What are the main profession of The professional?
These person's professions are Executive and Manager
Where is René M Ruiz located?
René M Ruiz is located in Tulsa, Oklahoma.
How many companies did René M Ruiz work at?
René M Ruiz worked at 11 jobs.
What education does René M Ruiz have?
René studied at the Pontificia Universidad Católica Madre Y Maestra from 1986 to 1992.
What are the certifications of René M Ruiz?
This expert received the following certifications: Sabre Hospitality Solutions and Synxis Crs Property Administrator.
What languages does René M Ruiz speak?
René M Ruiz speaks English and Spanish.
Are there any professional industries, that René M Ruiz is connected to?
René M Ruiz works in Gambling & Casinos industry.