Since 2017, Michal Ben-Dror has been working in I Hotel and Conference Center based 1249, 1249. This person is a high-skilled Front Office Manager with over ten years of work experience. According to Michal's resume and work profile, the professional has worked at more than six companies with diverse backgrounds and got different skills. Michal attended school at the Hotel Institute Montreux from 2011 to 2011. Michal has professional certification as International Leadership and Organizational Behavior and How To Design and Deliver Training Programs and this expert has studied Hebrew and English. Michal can be found in Chicago, Illinois – where this person currently lives. You can search for Michal's e-mail and phone. We can also provide you detailed contact information upon request.
Name variants:
Michal Ben-Dror
Contact Information
Last Update
Jul 12, 2022
Email
mi**@gmail.com, mi**@ritzcarlton.com
Location
Chicago, IL
Company
Workplace
Colleagues
Work History
Front Office Manager
1900 south 1St St, Champaign, IL 61820
Implemented new and improved CS and CX standards and procedures, personalizing guests’ experience and increasing retention levels & positive feedback, driving higher engagement & satisfacti...
Apr 2017 — May 2018
Executive Lounge Manager
4012 Central Florida Pkwy, Orlando, FL 32837
Managed the club lounge daily operations, with an average of 150 guests per day
Trained, mentored, and developed employees who earned hotel management’s recognition
Analyzed department pr...
Jun 2014 — Jun 2016
Live Leader Program, Rooms Division
4012 Central Florida Pkwy, Orlando, FL 32837
First person chosen to go through the management program in the hotel, working closely with executive managers in order to build an in-depth understanding of the operation of every departme...
Dec 2012 — Apr 2014
Executive Lounge Concierge
4012 Central Florida Pkwy, Orlando, FL 32837
Analyzed reports of daily operations
Received and greeted guests
Coordinated room assignments
Performed concierge tasks
Delivered high quality service in the lounge
Mentored new intern...
Feb 2012 — Jul 2012
Human Resource Manager and Assistant Projects Manager
Managed logistics department
Negotiated contract and agreements with various companies
Managed IT support with computer network, internet, and various software programs
Assisted in forec...
Oct 2006 — Aug 2011
Education
2011 — 2011
2007 — 2010
2007 — 2010
Occupations
Executive
Manager
Front Office Manager
Operations Manager
Managers
Skills
Hospitality
Hospitality Management
Hotels
Customer Service
Hotel Management
Guest Service Management
Change Management
Leadership
Rooms Division
English
Front Office
Opera
Microsoft Office
Spanish
Team Leadership
Budgets
Data Analysis
Training
Customer Satisfaction
Food and Beverage
Hospitality Industry
Problem Solving
Customer Retention
Customer Experience
Interpersonal Communication
Customer Engagement
Strategic Leadership
Business Development
Customer Relationship Management
Customer Support
Coaching
Organizational Culture
Revenue Analysis
P&L Management
Survey Design
Business Analysis
Business Acumen
Yield Management
Teamwork
Team Building
Decision Making
Cx
Voice of the Customer
E Commerce
Employee Relations
Employee Training
Luxury Travel
Presentation Skills
Relationship Building
Interpersonal Relationships
Csat