Since 2018, Karen Walsh has been working in Blue Cross and Blue Shield of Nebraska situated 17, 17. Karen Walsh is a qualified Training and Documentation Specialist with over 13 years of work experience. According to Karen's resume and work profile, the professional has worked at more than ten companies with diverse backgrounds and got different skills. Karen attended school at the Creighton University from 2010 to 2011. Karen can be found in Omaha, Nebraska – where the professional currently lives. You can search for their email address and phone number. We can also provide you additional contact information upon request.
Name variants:
Karin Walsh,
Karyn Walsh,
Kari Walsh,
Karrie Walsh
Contact Information
Workplace
Training and Documentation Specialist
Omaha, NE
Industry
Insurance, Health Insurance Providers
Colleagues
Work History
Training and Documentation Specialist
1919 Aksarben Dr, Omaha, NE 68022
Create curriculum for training and lead new hire training
Constantly looking for ways to improve processes and training employees on process and procedures
Organize documents for training...
from Mar 2018
Team Leader
Dearborn, MI
Wrote and conducted one-on-one performance reviews for 12 team members
Constantly looking for ways to improve processes
Manage team performance and progress
Provide prompt and accurate i...
from Aug 2016
New Hire Trainer
Dearborn, MI
Wrote, refined, and presented training material to new hires on company duties, policies, systems, and procedures
Held discussion with new hires regarding performance, attendance, and beha...
May 2016 — Jun 2016
Email and Chat Department
Dearborn, MI
Addressed customer service inquiries via chat (including double chat) and emails in a timely and accurate fashion Worked with upper management to ensure appropriate changes were made to impr...
Oct 2015 — Dec 2015
Centralized Call Management Department
Dearborn, MI
Monitor CMS Supervisor Real Time reports to ensure sufficient staffing is available across all skills to achieve CSC service levels Work closely with management to resolve schedule exception...
Aug 2015 — Oct 2015
Customer Relations Department - Executive Analyst
Dearborn, MI
Receive and review customer complaints and inquires. Customer correspondence is received via mail, fax, telephone and the Internet from various sources such as the Consumer Financial Protect...
Jun 2013 — Jun 2015
Quality Assurance Coach
Dearborn, MI
Perform mentor sessions and training with employees to assist in increasing productivity and quality
Monitor customer contacts to ensure professionalism, accuracy and compliance with both ...
Jul 2010 — Jun 2013
Customer Service Representative and Senior Account Analyst
Dearborn, MI
Responded to escalated calls from representatives with angry and difficult customers
Handle customer calls regarding billing, accounting and general customer assistance in a reassuring man...
Jul 2007 — Jul 2010
Healthcare Recovery Specialist
Assisted customers in bringing their past due medical bills current
Developed training presentations and refresher courses for both new hire classes and existing employees
Worked with ins...
Oct 2002 — Jun 2007
Education
2010 — 2011
2002 — 2006
Occupations
Executive
Team Leader
Operations Manager
Skills
Training
Call Centers
Customer Satisfaction
Leadership
Team Leadership
Customer Service
Management
Interviews
Business Development
Hiring
Time Management
Team Building
Customer Experience
Team Development
New Hire Training
Quality Assurance
FAQs about Karen Walsh
What's the main profession of Karen Walsh?
The expert is a Training and Documentation Specialist.
What jobs is Karen a professional at?
Karen is a professional such jobs as Executive and Team Leader.
Where does Karen Walsh live?
Karen Walsh lives in Omaha, Nebraska.
Where did Karen Walsh work?
Karen Walsh worked at Blue Cross and Blue Shield of Nebraska, Ford Motor Credit Company.
What education does Karen Walsh have?
Karen studied at the Creighton University from 2010 to 2011.
What is the industry that Karen Walsh worked in?
This professional works in Financial Services industry.
Are there any skills Karen Walsh has?
This professional has such skills as Training, Call Centers, Customer Satisfaction, Leadership, Team Leadership, Customer Service, Management, Interviews, Business Development, and Hiring.