We found the following information about Joshua Marshall Jessup at Apm Music, where this professional has worked as a Director, Sales Operations and Customer Success since 2018. Joshua's total work experience is over 13 years, during which time this person had at least nine jobs at different companies to develop professional skills. Joshua studied at the Pepperdine Graziadio Business School from 2014 to 2017. Currently, Joshua Marshall Jessup lives in Hawthorne, California. You can contact with Joshua by looking for phone number or email or find additional info by requesting access to this person's additional details.
Name variants:
Joshuah Jessup,
Josh Jessup
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Last Update
Jul 8, 2022
Email
jo**@mac.com, jj**@futuredontics.com
Location
Hawthorne, CA
Company
Workplace
Director, Sales Operations and Customer Success
Los Angeles, CA
Industry
Music, Music Publishing, Patent Owner/Lessor, Video Production, Libraries
Colleagues
Work History
Director, Sales Operations and Customer Success
6255 Sunset Blvd SUITE 900, Hollywood, CA 90028
Manages teams responsible for customer success and account development supporting music licensing
Designed and implemented CSat survey program
Designed and implemented NPS program
Decrea...
from Oct 2018
Director, Customer Service and Inside Sales
13320 Ballantyne Corporate Pl, Charlotte, NC 28277
Managed teams responsible for customer success and customer service for all U.S. indirect businesses at Dentsply Sirona, as well as continued reporting responsibility for 1-800-DENTIST’s co...
May 2018 — Oct 2018
Senior Director of Operations
6060 Center Dr, Los Angeles, CA 90045
Led a team of ten direct report operations managers, team managers, workforce management, outsourcing vendor management, and quality assurance
Department head responsible for the operation...
Apr 2016 — May 2018
Director of Operations
6060 Center Dr, Los Angeles, CA 90045
Lead a team of eight direct report operations managers, including team managers and workforce management.
Responsible for the operations department meeting KPIs and SLAs
Active liaison be...
May 2015 — Mar 2016
Director of Vendor Management
6060 Center Dr, Los Angeles, CA 90045
Supervised the selection, ramp-up, and training of multiple outsource vendor partners both on-shore and off-shore, representing 50% of business volume.
Key point of contact for the RFP pro...
Jun 2013 — May 2015
Senior Operations Manager
6060 Center Dr, Los Angeles, CA 90045
Consistently outperformed department goals in conversion, total call volume, and leads per hour, while maintaining a low error rate.
Selected by the VP of Product to be the SME and project...
Jul 2012 — Jun 2013
Workforce Management Supervisor
6060 Center Dr, Los Angeles, CA 90045
May 2009 — Jul 2011
Manager - Home Theater Installations
2301 south West Ct west, Salt Lake City, UT 84102
Developed and implemented the home theatre installation protocol.
Trained and mentored a team of 16 on home theatre installation, and superior customer service.
Daily supervision of insta...
Jan 2005 — Mar 2009
Education
2014 — 2017
1997 — 2000
Occupations
Executive
Director
IT Professional
SalesForce Administrator
Marketer
Advertising Professional
Engineer
Customer Service
Sales Specialist
Client Service Officer
Leader
Operations Manager
Database Administration Professional
Database Administrator
Advertising Sales Agent
Managers
Skills
Customer Service
Call Centers
Leadership
Operations Management
Management
Strategic Planning
Project Management
Team Management
Sales
Team Building
Crm
Contact Centers
Team Leadership
Marketing
Product Management
Vendor Management
Workforce Management
Strategic Leadership
Call Center
Product Development
Social Media
Marketing Strategy
Social Media Marketing
Customer Relationship Management
FAQs about Joshua Marshall Jessup
What is the profession of Joshua Marshall Jessup?
This professional's job is Director, Sales Operations and Customer Success
What jobs is Joshua Marshall Jessup a professional at?
Joshua is a professional Executive and Director jobs.
Where is Joshua Marshall Jessup currently located?
Joshua Marshall Jessup is currently located in Hawthorne, California.
What is the professional's email?
Joshua's email is jo**@mac.com and jj**@futuredontics.com.
How many companies did Joshua Marshall Jessup work at?
The professional worked at nine jobs.
Where has Joshua Marshall Jessup studied?
Joshua studied at the Pepperdine Graziadio Business School from 2014 to 2017.
What languages does Joshua Marshall Jessup speak?
Joshua Marshall Jessup speaks English.
What is professional industry that Joshua Marshall Jessup worked in?
Joshua works in Marketing And Advertising industry.