Since 2012, Jessica Donaldson has been working in OKS Ameridial. This person is a competent Call Center Manager with over 17 years of work experience. According to Jessica's resume and work profile, the professional has worked at more than eight companies with numerous backgrounds and got different skills. Jessica Donaldson studied at the Western Governors University from 2008 to 2012. Jessica Donaldson can be found in Youngstown, Ohio – where this professional is currently located. You can find this person's actual contacts with Connexy search.
Name variants:
Jess Donaldson,
Jessie Donaldson
Contact Information
Workplace
Colleagues
Work History
Advisor, Medicare Operations - Vendor Resources
Solon, OH
• Maintained relationship between contracted vendors and Customer Care
• Addressed issues/challenges that Customer Care voiced
• Collaborated with vendors to implement process improvement
• ...
Jan 2012 — Feb 2012
Manager, Medicare Part D Call Center
• Manage call center staff of 100+ to include customer service representatives, Supervisors, and Team Leads
• Managed call center Quality Assurance program until program’s transition to Qual...
May 2008 — May 2011
Call Center Supervisor
• Responsible for team of 30 customer service representatives and 2 Team Leads
• Conducted monthly quality monitoring
• Monitored customer service representative performance for adherence to...
Oct 2007 — May 2008
Pharmacy Call Center Team Lead
• Redesigned Quality Assurance program
• Conducted monthly quality monitoring
• Created instructor led monthly refresher training
• Created/updated new hire training materials
• Conducted n...
Jan 2007 — Oct 2007
Education
2008 — 2012
1996 — 1998
Occupations
Executive
Manager
Operations Manager
Skills
Customer Service
Customer Experience
Medicare Part D
Medicare Advantage
Compliance
HIPAA
Vendor Management
Contact Center Management
Process Improvement
Training Delivery
Project Management
Quality Assurance
Department Budgeting
Workers Compensation
FAQs about Jessica Donaldson
What's the profession of Jessica Donaldson?
This professional's job is Call Center Manager
What jobs is Jessica Donaldson proficient at at?
The expert is a professional such jobs as Executive and Manager.
Where does Jessica Donaldson currently live?
Youngstown, Ohio is the place where Jessica Donaldson lives
Where did Jessica Donaldson work?
Jessica Donaldson worked at OKS Ameridial, Universal SmartComp.
Does Jessica Donaldson have personal webpage or blog?
This expert`s website is http://workcompone.com/ and http://www.oksameridial.com/.
What education does Jessica Donaldson have?
Jessica studied at the Western Governors University from 2008 to 2012.
Are there any special industries Jessica Donaldson works in?
Jessica works in Insurance industry.
Are there any special skills, that Jessica Donaldson has?
Jessica Donaldson has the following skills: Customer Service, Customer Experience, Medicare Part D, Medicare Advantage, Compliance, HIPAA, Vendor Management, and Contact Center Management.