Jared Atwater has been working as a Customer Success Representative in Connectleader since 2019. Furthermore, this professional has an employment history at more than seven companies using similar skills. Jared has a total work experience of 17+ years. Jared studied at the Trailhead By Salesforce from 2018 to 2018. This professional received the following certifications: Tralihead Basics Badge, Trailhead Playground Management Badge, and Service Cloud Platform - Quick Look Badge. Jared Atwater is proficient in English. Jared Atwater can be found in Ipswich, Massachusetts – where the professional currently lives. You can search for Jared's contacts. We can also provide you detailed contact information upon request.
Name variants:
Jerry Atwater
Contact Information
Last Update
Jul 8, 2022
Email
ja**@ebsco.com, ja**@wmconnect.com
Location
Ipswich, MA
Company
Workplace
Colleagues
Work History
Customer Success Representative
7 Stiles Rd SUITE 102, Salem, NH 03079
Review customer statistics and usage in order to optimize the user experience with the ConnectLeader platform.
Conduct Co-Pilot training sessions with individual users.
Provide assistance...
from Aug 2019
Technical Support Specialist
900 Chelmsford St, Lowell, MA 01851
Assist customers with inquires related to the Workforce Ready system.
Escalate issues to the Shared Services team.
Utilize GoToAssist and GoToMeeting in order to access the client’s brows...
Mar 2019 — Jun 2019
Client Services Account Coordinator
50 High St, North Andover, MA 01845
Oct 2018 — Mar 2019
International Customer Account Specialist
10 Estes St, Ipswich, MA 01938
Support EBSCO's SaaS Suite of products for International customers
Complete customization requests within the EBSCOhost Interface
Act as a department resource for Custom Linking
Conduct ...
Oct 2006 — Oct 2018
Requirements Analyst
10 Estes St, Ipswich, MA 01938
Requirements Analyst
Determine requirements to implement features in the User Interface
Use SQL to provide supporting data for project requirements
Apr 2012 — Mar 2013
Expert Services Specialist
10 Estes St, Ipswich, MA 01938
Department resource for escalated cases
Troubleshoot custom linking, content, networking issues
Run SQL reports for managers
Assist customers/Data Partners with EIT Web Service access
A...
Oct 2010 — Mar 2012
Discovery Solutions Specialist
10 Estes St, Ipswich, MA 01938
Setup federated search connectors for EHIS
Act as a backup for EBSCO Discovery Service setups
Train new team members on Discovery Solutions processes
Oct 2009 — Sep 2010
Education
2018 — 2018
2000 — 2005
1995 — 1999
Occupations
Representative
IT Professional
Technical Support Specialist
Systems Support Specialist
Support Specialists
Skills
Customer Satisfaction
Account Management
Troubleshooting
Microsoft Office
Training
Sql
Technical Support
Databases
Sales
Openurl
Customer Relationship Management
Customer Service
Team Leadership
Social Media
Sales Management
Research
New Business Development
Salesforce.com
Editing
Crm
Problem Solving
Decision Making
Federated Searching
Discovery Services
Discovery Service
Persistent Links
Permalinks
Bibliographic Managers
Webex
Netsuite
Microsoft Word
Microsoft Excel
Sharepoint
Outlook
Call Center
FAQs about Jared Atwater
What is the profession of Jared Atwater?
This professional's job is Customer Success Representative
What jobs is Jared Atwater a professional at?
The expert is proficient at such jobs as Representative.
Where is Jared Atwater located?
Jared Atwater is currently located in Ipswich, Massachusetts.
What is the expert's email?
The professional's email is ja**@ebsco.com and ja**@wmconnect.com.
Where did Jared Atwater work?
The professional worked at Connectleader, Kronos.
What education does Jared Atwater have?
Jared studied at the Trailhead By Salesforce from 2018 to 2018.
Are there any professional certifications Jared Atwater has?
Jared received the following certifications: Tralihead Basics Badge, Trailhead Playground Management Badge, Service Cloud Platform - Quick Look Badge, and Contact Center Transformation Badge.
What languages does Jared Atwater speak?
Jared Atwater speaks English.