For over 12 years Heather Bradford has been working in different jobs. Recently, this person worked as a Customer Service Associate in Rappahannock Electric Cooperative widening experience. This expert graduated from Kaplan University in 2017 where this person received all the skills and knowledge. You can find this person in Washington, DC, where he is located nowadays. Connexy has all the personal info you need to be in touch with Heather Bradford, such as this person's phone number or e-mail. Feel free to send the request to get additional info.
Name variants:
Hettie Bradford,
Hetty Bradford
Contact Information
Workplace
Colleagues
Work History
Customer Service Associate
247 Industrial Ct, Fredericksburg, VA 22408
Resolve billing concerns, take payments, start and stop service, track outrages.
from Sep 2015
Quality Assurance
2700 Coast Ave, Mountain View, CA 94043
Monitoring agents to improve IR, CSAT VOE, AHT Defining the process for in house and outsourced monitoring. Focusing on the critical information from calls, for a better customer experience....
Nov 2003 — Mar 2015
Seasonal Team Manager
2700 Coast Ave, Mountain View, CA 94043
Highest CSAT 70% piloted onshore CS successfully based on high IR & CSAT Demonstrated success in Building High Performing Teams, Constructively mentors, partners and collaborates across func...
Jan 2011 — May 2011
Office of the President
2700 Coast Ave, Mountain View, CA 94043
Performing as the highest point of escalation for an account.: Highest level of escalation for the APD Business Unit, resolving sensitive customer issues related to legal/subpoena work, prod...
from Nov 1, 2005
Senior Service and Support Specialist
2700 Coast Ave, Mountain View, CA 94043
Top-performing quality assurance and improvement professional with over 9 years of experience providing business services for outsourced partner. Expertise in defining processes for in-house...
from Aug 2004
Education
2015 — 2017
1991 — 1995
Occupations
Executive
Chairperson
Sales Specialist
Customer Service Associate
IT Professional
Computer Software Professional
Software Tester
Agents
Chief Executive
Client Service Officer
Customer Service
Software Developers
Computer Specialist
Skills
Customer Service
Customer Satisfaction
Call Monitoring
Coaching
Mentoring
Training Facilitation
Employee Training
Instructor Led Training
Knowledge Based Systems
Knowledge Sharing
Product Knowledge
Customer Escalation Management
Csat
Escalation Process
Call Quality
Call Flow Design
Accent Neutralization
Blended Learning
Learning Objects
Escalation Resolution
Knowledge Base
Knova
Kcs
Call Centers
Team Building
Customer Experience
Training
Quality Assurance
Leadership
Workforce Management
Time Management
Saas
Sales
Outsourcing
Technical Training
Salesforce.com
Enterprise Software
Software Documentation
Process Improvement
Crm
Management
Cross Functional Team Leadership
Business Analysis
Vendor Management
Team Leadership
FAQs about Heather Bradford
What's the profession of Heather Bradford?
This professional's job is Office of the President
What are the profession of Heather?
These person's professions are Executive and Chairperson
Where is Heather Bradford currently located?
Heather Bradford is located in Washington, DC.
How many companies did Heather Bradford work at?
The professional worked at five jobs.
What education does Heather Bradford have?
Heather studied at the Kaplan University from 2015 to 2017.
What is the industry that Heather Bradford is connected to?
This person works in Computer Software industry.
What are the skills of Heather Bradford?
This professional has skills in the following areas: Customer Service, Customer Satisfaction, Call Monitoring, Coaching, Mentoring, Training Facilitation, Employee Training, and Instructor Led Training.