We found the following information about Frank Cartagena at Power Consulting Group, Inc., where Frank has worked as a Technical Lead since 2013. Frank's total work experience is over 25 years, during which time Frank Cartagena had at least six jobs at different places to develop professional skills. Frank studied at the Middlesex County College from 2014 to 2016. Frank Cartagena received the following certifications: Google Apps Deployment Specialist, Leading Productive Meetings, and License # 891. Frank Cartagena is proficient in Spanish. Frank currently is located in Salt Lake City, Utah. You can contact with Frank by looking for phone number or email address or get exhaustive info by requesting access to Frank's further details.
Name variants:
Francis Cartagena,
Franklin Cartagena
Contact Information
Last Update
Jul 11, 2022
Email
fc**@verisk.com, fr**@verisk.com
Location
Salt Lake City, UT
Company
Workplace
Technical Lead
New York, NY
Industry
Information Technology and Services, Business Services at Non-Commercial Site, Data Processing/Preparation Commercial Physical Research Computer Related Services
Colleagues
Work History
Technical Lead
Greater New York City Area
Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records in our incident tracking system
Solve basic common user problems in real...
from Mar 2013
Google Apps Deployment Specialist
Bridgewater, New Jersey
Lead the technical deployment of Google Apps for many customers including high profile and multi-national organizations.
Manage all technical aspects of the Google Apps deployment process, f...
Mar 2012 — Feb 2013
Technical Support Engineer
Provided consulting services on all Technical Support issues
Recommended and implemented complete Technical Support solutions
Provided effective and consistent technical support via telephon...
Oct 2011 — Mar 2012
Supervisor, IT Customer Care
New York, New York
Supervised help desk and desktop support procedures.
Responsible for 60 % improvement of our customer support by reinforcing the method of step by step troubleshooting and communication.
Men...
Feb 1995 — Oct 2011
Technical Lead
Greater New York City Area
Assessed skill sets of team members and overall effectiveness of the Desktop Support Organization and developed and implemented a new organization structure more aligned to meet the needs of...
Feb 2006 — May 2009
Senior Desktop Support Technician
Greater New York City Area
Delivered exceptional support and ensured that all executives received the proper support needed in a timely manner. Ensuring that their downtime was minimized by 80%.
Assisted staff with th...
Oct 2002 — Feb 2006
Education
2014 — 2016
Occupations
IT Professional
Technical Support Specialist
Engineer
Information Technology Specialist
Systems Support Specialist
Support Specialists
IT Specialist
Skills
Networking
Troubleshooting
System Deployment
Project Management
Software Documentation
Technical Support
Cloud Computing
Google Apps
Management
Leadership
Crm
Enterprise Software
Testing
Hardware
Salesforce.com
Google Docs
Security
Vendor Management
Training
Operating Systems
Infrastructure
Active Directory
Program Management
Saas
Software
Disaster Recovery
Help Desk Support
Data Center
Cross Functional Team Leadership
Sharepoint
Business Intelligence
It Service Management
Windows 7
Virtualization
Information Technology
It Management
Customer Relationship Management
Blackberry Enterprise Server
Solution Selling
Vpn
It Strategy
Vmware
Start Ups
Business Process
Software Installation
Windows Xp
Access