Edward Doran has been a Director Call Center Operations at Medical Answering Services Llc since 2019. Additionally, the person has on-the-job experience at more than five companies in the related field. Edward has a total work experience of 18+ years. Edward Doran studied at the State University of New York College at Brockport from 1995 to 1997. Nowadays this professional lives in Syracuse, New York region. Find this professional's actual phone and email through our search.
Name variants:
Ed Doran,
Eddie Doran,
Eddy Doran,
Ned Doran,
Ted Doran,
Teddy Doran,
Neil Doran,
Tad Doran
Contact Information
Last Update
Jul 10, 2022
Email
ed**@excellus.com
Location
Syracuse, NY
Company
Workplace
Director Call Center Operations
Syracuse, NY
Industry
Information Technology and Services, Business Services
Colleagues
Work History
Director Call Center Operations
P/O Box 11998, Syracuse, NY
from Sep 2019
Manager, Call Center Technology and Workforce Management
Rochester, NY
Excellus BlueCross BlueShield, a nonprofit independent licensee of the BlueCross BlueShield Association, is part of a family of companies that finances and delivers vital health care service...
Apr 2010 — Sep 2019
Business Operations Administrator For Customer Service Quality and Documentation
Apr 2008 — May 2010
Assistant Operations Manager, E-Zpass New York Project
Responsible for daily operations of 8 Customer Service Centers in all areas of New York State.
Aug 2003 — Apr 2008
Senior Manager, Retail Sales and Service
109 south Warren St SUITE 602, Syracuse, NY 13202
Responsible for daily operations of 80-seat inbound Call Center.
Jan 2001 — Jul 2003
Education
Occupations
Executive
Director
Manager
Operations Manager
Skills
Call Centers
Process Improvement
Management
Software Documentation
Customer Service
Customer Satisfaction
Vendor Management
Call Center
Strategic Planning
Business Process Improvement
Workforce Management
Leadership
Business Analysis
Crm
Cross Functional Team Leadership
Performance Management
Contact Centers
Operations Management
Customer Relationship Management
FAQs about Edward Doran
What's the main profession of Edward Doran?
Edward is a Director Call Center Operations.
What are the main profession of This professional?
These person's professions are Executive and Director
Where is Edward Doran located?
The professional is currently located in Syracuse, New York.
What is the professional's email?
The professional's email is ed**@excellus.com.
Where did Edward Doran work?
The expert worked at Medical Answering Services Llc, Excellus Bcbs.
Where has Edward Doran studied?
Edward studied at the State University of New York College at Brockport from 1995 to 1997.
What is the industry that Edward Doran is connected to?
Edward Doran works in Outsourcing/Offshoring industry.
What are the skills of Edward Doran?
This professional has skills in the following areas: Call Centers, Process Improvement, Management, Software Documentation, Customer Service, Customer Satisfaction, Vendor Management, and Call Center.