Since 2019, Dan Wachsmuth has been working in Cloudbees situated 1300, 1300. This person is a high-skilled Senior Manager, North America Support Delivery with over 23 years of work experience. According to Dan's CV and work profile, the professional has worked at more than 11 companies with diverse backgrounds and got various skills. Dan Wachsmuth can be found in Hauppauge, New York – where the professional currently lives. You can search for the professional's phone and email. We can also provide you with detailed contact information upon request.
Name variants:
Daniel Wachsmuth
Contact Information
Last Update
Jun 30, 2022
Email
dw**@cloudbees.com, wa**@ca.com, dc**@gmail.com
Location
Hauppauge, NY
Company
Workplace
Colleagues
Work History
Senior Manager, North America Support Delivery
125 south Market St SUITE 400, San Jose, CA 95113
Leading North America Support Delivery team of Development Support Engineers for entire product base and NA customer base.
from 2019
Customer Support Manager
750 3Rd Ave, New York, NY 10003
Lead Customer Support team for entire product base and customer base.
Collected and accessed metrics to change and set goals for new fiscal year including key KPIs such as customer satisfa...
2018 — 2019
Support Delivery Manager
1320 Ridder Park Dr, San Jose, CA 95131
Offered business and operational leadership specific to Identity Management and Governance Security Support functions, for a driven team based in North America.
Acted as the foremost cross...
2008 — 2014
Senior Manager, Technical Support
1320 Ridder Park Dr, San Jose, CA 95131
Directed operations within the North American Identity and Access Management Security Support team.
Managed over 30 employees and a supervisor.
Collaborated across the team to offer ongoi...
2006 — 2008
Manager, Support
1320 Ridder Park Dr, San Jose, CA 95131
Managed North American Identity and Access Management Security Support team. Had 30+ employees and a supervisor reporting to me.
2004 — 2006
Supervisor, Support
1320 Ridder Park Dr, San Jose, CA 95131
Led, motivated and offered guidance to a Technology Consultant team that offered support for CA’s flagship product, Unicenter TNG.
Wrote reviews, diffused customer escalations, led team me...
2000 — 2004
Technology Consultant
1320 Ridder Park Dr, San Jose, CA 95131
Technology Consultant supporting Unicenter TNG on Unix/NT. Responsible for multiple client issues involving Unicenter TNG
1999 — 2000
Junior Programmer
1320 Ridder Park Dr, San Jose, CA 95131
Bootcamp Program: Intense 10 week training program geared toward learning the major areas of the business, programming, CA software, other software such as the NT and Unix operating systems,...
1999 — 1999
Intern
1320 Ridder Park Dr, San Jose, CA 95131
Worked part time during last year of full time undergraduate studies. This position had many roles including client assistant, administrative assistant, and technology consultant for licensi...
1998 — 1999
Shift Supervisor
1 Cvs Dr, Woonsocket, RI 02895
Responsible for most managerial tasks in all areas of the store including running the store without a manager present, all monetary aspects, opening and closing the store. Started in July 19...
1996 — 1998
Education
Occupations
Executive
Senior Manager
IT Professional
Computer Software Professional
Support Manager
Operations Manager
Software Developers
Managers
Skills
Security
Troubleshooting
Identity Management
Enterprise Software
It Service Management
Management
Cloud Computing
Technical Support
Saas
Team Leadership
Customer Support
Customer Service
Customer Service Management
Technical Support Management
Unix
Windows
Leadership
Troubleshooting Methodology
Identity and Access Management
Mentoring
Customer Escalation Management
Managing Remote Teams
Software As A Service
Interviewing
Managing Virtual Teams
Performance Reviews
Enterprise Architecture
Hiring/Staffing
Salesforce.com
Cross Functional Team Leadership
Teamwork
Coaching
Data Analysis
Business Process Improvement
Knowledge Management
Critical Thinking
Matrix Management
Lean Six Sigma
Microsoft Excel
Problem Solving
Communication
Collaboration
Microsoft Powerpoint
Microsoft Office
Microsoft Visio
Jira
Confluence
Zendesk
Freshdesk
Smartsheet