Walt Roth is a qualified professional, that works in Apex Systems main office of which is in 468. as a Service Desk Lead Within Lands' End from 2017. Walt has earned professional experience in more than ten positions at different companies. Walt Roth went to the Herzing College and received education. Walt has the following qualifications: Itil Foundations, A+ - Comptia, and Microsoft Mcp. Madison, Wisconsin is the city, where this professional was lastly known to settle. The person's email address and phone number are accessed through Connexy on demand.
Name variants:
Walter Roth
Contact Information
Last Update
Jun 22, 2022
Email
wa**@landsend.com, te**@ameritech.net, wr**@amfam.com
Location
Madison, WI
Company
Workplace
Service Desk Lead Within Lands' End
Glen Allen, VA
Industry
Information Technology and Services, Employment Agency, Help Supply Services
Colleagues
Work History
Service Desk Lead Within Lands' End
4400 Cox Rd SUITE 200, Glen Allen, VA 23060
Contract position with Lands'End as the Service Desk Lead at Lands'End in Dodgeville, WI.
Assessing and evaluating staff knowledge, abilities and skill-sets
Developing processes for call ...
Jan 2017 — Jun 2017
Technical Team Lead
6000 American Pkwy, Madison, WI 53783
Ability to form, build and manage highly effective teams.
Developing staff through one on one interactions, call monitoring and incident management.
Knowledge management, technical writin...
Jan 1, 2001 — Jul 31, 2016
Retail Sales Representative  Technology and Software
6600 north Military Trl, Boca Raton, FL 33496
Part time sales position (also worked full time at American Family Insurance)
Sold a wide variety of products related to technology: computers, laptops, printers, cameras, storage products...
Jan 2006 — Mar 2009
Help Desk Analyst
2625 Butterfield Rd, Oak Brook, IL 60523
Contract Staff placed at the American Family Insurance Service Desk.
Level 1 telephone support for 25,000+ users: Corporate, Claims and Agency staff.
Average 35 – 45 calls/day.
Resolved ...
Jul 2000 — Jan 2001
Deskside Support Technician
Support for over 150 attorneys, secretaries, paralegals and office staff.
Installation and support for Windows 95/98 and NT 4.0.
Installation, support and repair of Desktops and Laptops.
...
Jun 1999 — Apr 2000
Direct Sales Representative - Insurance and Variables Products
51 Madison Ave, New York, NY 10010
Independent commission only Insurance Agent & Registered Representative.
Sold a variety of financial products including variable products and annuities.
Sold insurance products including ...
May 1998 — May 1999
Manager, Direct Sales Representative
Recruitment: Wrote help-wanted ads, interviewed and trained representatives.
Management: Developed a sales team of 5, with two becoming top producers.
Sales: Professional food consultant ...
Jun 1995 — Jan 1998
Computer Technician
7437 Race Rd, Hanover, MD 21221
Building, troubleshooting and repairing PC's, laptops, hard drives, video cards, modems, network cards, ram, sound cards, SCSI cards, tape back-up drives, motherboards, power supplies, proce...
Jan 1996 — Dec 1997
Warehouse Manager, Material Handler, Purchasing Agent, Electrical Apprentice
Warehouse Manager: Modernized and organized both a fixed and mobile inventory system. Trained, developed, and managed 3 material handlers.
Purchasing Agent: Developed relationships with su...
Jun 1991 — Jun 1995
Education
Occupations
Executive
Team Leader
Engineer
Customer Service
Sales Specialist
Client Service Officer
Operations Manager
Skills
Supervisory Management
Team Leadership
Team Building
Call Centers
Management
Job Coaching
Employee Training
Help Desk Support
Technical Support
Service Desk
Customer Service
Process Improvement
Troubleshooting
Incident Management
Knowledge Management
Problem Management
Vendor Management
Technical Writing
Windows Server
Computer Hardware
Sharepoint
Visio
Ca Service Desk
Pc Anywhere
Leadership
Business Process Improvement
Training
Information Technology
Business Process
Interviewing
Problem Solving
Supervisory Skills
Itil
Continuous Improvement
Performance Management
Remote Desktop
Servicenow
Work Under Minimal Supervision
Continuous Process Improvement
Contractor Supervision
Vendor Negotiation
Process Enhancement
It Hardware Support
O365
Conflict Resolution
Training and Development
Time Management
Team Management