Vasudev Kamath is a high-level professional, working in Tata Communications as a Pmo India Office - Service Delivery - Customer Success Group from 2018. Vasudev gained professional experience in more than 16 positions at different companies. Vasudev Kamath went to the University of Mumbai and received education there from 2003 to 2006. Indianapolis, Indiana is the city, where this professional was known to be settled. This person's email address and phone number can be accessed through Connexy on demand.
Name variants:
Vasudev Kamath
Contact Information
Last Update
Jul 4, 2022
Email
va**@rediffmail.com, va**@tatacommunications.com
Location
Indianapolis, IN
Company
Tata Communications
Workplace
Pmo India Office - Service Delivery - Customer Success Group
Work History
Manager Marketing Communications
Information Technology(IT) Industry level awards & media publications submissions for CIO
Performance linked incentive campaigns - Service Assurance, Service Delivery, Service Management
...
Apr 2017 — May 2018
Assistant Manager - Communications - Chief Strategy Officer + Corporate Operations + Information Technology
Jul 2013 — Mar 2017
Asst.manager - Process Automation
Effective Apr'2011 was given additional responsibilty of Capex/AOP tracking for Automation projects in addition to ESAT/CSAT improvement initiatives. FY:11:12
Forthnightly Automation Proje...
Apr 2011 — Mar 2012
Asst.manager - Customer Services
Based out of its Fort office, responsible for team strength of 34 technical support executive & 4 technical team leads reporting into me. KRA’s involved meeting (TAT’s) turn around time for ...
Jul 2007 — Dec 2007
Asst.manager - Technical Support
81 Higuera St SUITE 220, San Luis Obispo, CA 93401
Worked as an consultant & partnered with Hathway implementing the learning’s from Star certification program @ ICICI One Source, was instrumental in helping Hathw@y build their first ever 20...
Feb 2007 — Jun 2007
Team Executive
Handling a Team with 20 members as Team Leader for U.K Technical & Telecom Process & supporting the floor with over 120 advisors as shift supervisor .Responsible for attending to inbound Tec...
Aug 2002 — Jan 2007
Quality Control Analyst
Laterally promoted as Quality Control Analyst within a year of joining the company.Monitoring calls & Coaching agents & giving timely feedback through soul food session to maintain 100% Qual...
Jul 2003 — Jul 2004
Customer Service Executive
Promoted as CSE within 9 months of joining the company.Handling escalated calls of customers & agents & giving callbacks to customers. Floor walking, preparing daily team reports, assist new...
Apr 2003 — Jul 2003
Customer Service Associate
Attending to calls of Global customers in UK/US based time zones on various products & services like Technical Process ISP (Broadband), Telecommunication (Mobile & landline connections), and...
Aug 2002 — Apr 2003
Customer Service Associate - Quality
Client interactions through phone calls, conference calls & mails. Reporting on all Inbound/Outbound projects. Handling 6-8 projects by self at one time. Operations Projects handled: Wireles...
May 2002 — Aug 2002
Customer Service Representative
485 Lexington Ave, New York, NY 10017
Tele sales Representative initially & soon moved to Quality Assurance from February 2002, monitoring advisors on the parameters set by the client & giving effective feedback. Operations Proj...
Dec 2001 — May 2002
Customer Support Executive
Customer support in frontline, resolving queries of customers. Back office operations, taking warm calls from engineers, out calling the customers, generating reports, welcome letters and re...
Jun 2000 — Dec 2000
Home Banking Executive
Opening of New Savings Bank Accounts & associated documentation Attending to customers at front desk for their queries As part of pioneers in Private bank & priviledge banking services visit...
Apr 1998 — May 1998
Education
2003 — 2006
2000 — 2001
1995 — 1997
1989 — 1995
Occupations
Executive
Manager
Marketer
Marketing Administrator
Chief Information Officer
Recognition
Operations Manager
Marketing Manager
Technology Director
Technical Managers
Skills
Industry Awards
Rewards Programs
Employee Communication
Vendor Management
Information Technology
Cost Management
Customer Satisfaction
Social Networking
Telecommunications
Strategy
Service Delivery
Marketing
Performance Management
Vas
Project Management
Marketing Management
Operations Management
Pre Sales
Project Planning
Quality Assurance
Customer Experience
Outsourcing
Planning and Execution of Events
Human Resources
Mobile Devices
Enterprise Software
Cross Functional Team Leadership
Time Management
Interpersonal Skill
Employee Relations
Mentoring of Staff
Team Management
Management
Employee Engagement
Customer Service
Leadership
Interviews
Awards
Result Oriented
Multitasking Skills
Execution of Business Plans
Increase Productivity
Company Newsletters
Employee Satisfaction
Social Media Evangelist
Brand Ambassadorship
Networking
Chatter
Idea Person
Operational Execution