Ty Tran

Questline is the leading content and communications company dedicated to the pursuit of engaging energy utility customers. We focus solely on energy consumers by providing content solutions ...

As an associate member of the corporate systems admin team, assisted in daily monitoring of team’s ticket queue. Provide support for all internal applications used by all employees. · Prov...

Responsible for the overall coordination, control, and maintenance of personal computers (PCs), PC applications, and related peripherals to ensure compatibility and integration with the comp...

Provided technical assistance to personal computer users including, setting up and testing new computer equipment, evaluating and testing new software to be implemented within the company an...

First point of contact through telephone support from clients reporting software issues and documented problems and corrective procedures in call logging system. HIGHLIGHTED ACCOMPLISHMENTS...

First level support to employees through PC hardware and software issues Documented incoming calls and assign to appropriate department within the ITS department Added to online documenta...

Supported hardware and software for existing employee Upgraded new PC hardware, software, and equipment for employees throughout organization