Tony C Johnson is a high-level expert, working in Amo Wachovia Mortgage Project as a Site Director from 2009. This person gained professional experience in more than seven positions at different companies. Tony C Johnson went to the Western Kentucky University and received education from 1975 to 1978. Lenoir City, Tennessee is the area, where this expert was known to settle. This expert's contacts are accessed through Connexy by request.
Name variants:
Anthony Johnson,
Shelton Johnson,
Antoinette Johnson,
Antonia Johnson
Contact Information
Last Update
Jun 26, 2022
Email
to**@gmail.com, to**@toyota.com
Location
Lenoir City, TN
Company
Amo Wachovia Mortgage Project
Workplace
Site Director
Work History
Site Director
Site Director - Wachovia Mortgage Project
Hired to lead 100 plus CSR’s, Project Management, and IT support team.
Increased collections recoveries 18% and improved handling time by 27.2%
...
May 2009 — Jul 2010
Vice President of Operations
Vice President of Operations
Hired to lead 100 plus CSR’s, Project Managers, Engineers, Developers and IT support teams.
Increased collections recoveries 43% and payment processing by 63%...
Jun 2007 — May 2009
Director of Operations
Director of Operations - City of LA, Parking Violation Bureau Project
Hired to lead 150 plus associates/mangers in CSR and payment processing activities.
Improved call center productivity...
Mar 2006 — Jun 2007
Manager: National Recovery Center
6565 Headquarters Dr, Plano, TX 75024
Manager, National Recovery Center, Torrance, CA (2004 to 2005)
Hired to lead over 100 associates in the Skip Group, Lease-End Services, Retail and Lease collections, Legal out-placement gr...
Mar 2003 — Dec 2005
Vice President of Operations
Vice President of Operations – AT&T Telephony Project: 6 Sigma trained
Hired to lead a group of six direct reports managers and a team of over 800 indirect reports.
Improved productivity ...
Mar 2001 — Mar 2003
Director: National Collection Division
Director: National Collection Division
Hired to plan and direct the collection activities of 75 person staff and National Sales Staff.
Increased revenues by $1.1MM
Increased sales 32%
p...
Jul 1999 — Mar 2001
Director of Account Services
Director of Account Services
Des Moines, IA (1997-1999)
Lead the Account Services group of 300 associates processing 3MM customer service calls annually
Managed $20MM budget and reduced ...
Dec 1977 — Jun 1999
Education
1975 — 1978
Occupations
Executive
Director
Sales Specialist
Client Service Officer
Accountant
Finance and Accounting Specialist
Team Member
HR Specialist
Human Resources Specialist
Vice President of Operations
Project Managers
Operations Manager
Customer Service
Accounting Bookkeeper
Bookkeeper
Recruitment
Vice President
Chief Executive
Skills
Budget and P&L
Trending
Forecasting
Team Building
Manager Development
Client Relationship Building
High Performance Teams
Building High Performance Teams
Collections Management
Customer Service
Customer Service Management
Motivational Interviewing
Leadership Development
Organizational Leadership
Strategic Planning
Succession Planning
Project Planning
Coaching
Multi Site
Customer Relations
Workforce Management
Budget Management
Resource Allocation
Call Center
Analysis
Continuous Improvement
Budgeting
Problem Solving
Negotiation
Planning
Microsoft Office
Customer Satisfaction
Process Improvement
Operations Management
Research
Sales Management
Account Management
Excel
New Business Development
Ivr
Change Management
Word
Contract Management
Business Analysis
Acd
Financial Analysis
Credit
Vendor Relations
P&L
Mentoring
Outsourcing
Cross Functional Team Leadership
Project Management
Microsoft Excel
Human Resources
Call Centers
Budgets