Stephen A Hardenburg is a qualified professional, working in The Hartford main office of which is in 110. on the position of Director, Customer Experience Small Commercial from 2019. This expert gained professional experience in more than 13 positions at various companies. Stephen A Hardenburg went to the Michigan State University, East Lansing and received education there from 1987 to 1992. This expert has the following qualifications: Certificate of Completion In Best Practices For the Multi-Project Manager, Medallia Customer Experience Certification, and American Management Association. Washington, DC is the city, where this professional was known to live. This person's phone number and email are accessed through this website by request.
Name variants:
Steven Hardenburg,
Stephan Hardenburg,
Steffan Hardenburg,
Stefan Hardenburg,
Steve Hardenburg,
Stevie Hardenburg,
Steph Hardenburg,
Steff Hardenburg,
Stef Hardenburg,
Steffl Hardenburg
Contact Information
Workplace
Director, Customer Experience Small Commercial
Hartford, CT
Industry
Financial Services
Colleagues
Work History
Director, Customer Experience Small Commercial
690 Asylum Ave, Hartford, CT 06105
Responsible for building best in class customer experiences for agents and customers by utilizing voice of the customer feedback and qualitative/quantitative data. Drive improvements in cust...
from Sep 2019
Senior Manager, Customer Experience Insights
1 Cvs Dr, Woonsocket, RI 02895
Customer Experience Insights Leader managing CVS Health's Voice of the Customer programs, including the company's Customer Experience Measurement (CEM) program and chain wide retail tracking...
May 2017 — Aug 2019
Director Market and Guest Information | Customer Experience Research
1 Choice Hotels Cir SUITE 400, Rockville, MD 20847
Led the global customer experience management program for one of the largest lodging companies
with more than 6,300 hotels franchised across 11 brands in more than 35 countries representin...
Jul 1, 2011 — Apr 2016
Director Customer Research
7930 Jones Branch Dr, Mclean, VA 22102
Led and mentored a team of 8 researchers in US and UK offices who provided a full range of global research services. Routinely met with senior executives to identify consumer and marketplace...
Jun 2009 — Jun 2011
Director, Performance Analysis
7930 Jones Branch Dr, Mclean, VA 22102
Spearheaded a team of eight researchers in US and UK offices who provided a complete range of
global research services. Routinely met with senior executives to determine research needs and...
Dec 2000 — Dec 2006
Regional Director of Food and Beverage Support
7930 Jones Branch Dr, Mclean, VA 22102
Extensive travel throughout North America as part of key hotel opening group to assist with opening
Hilton and Hilton Garden Inn hotels.
Delivered food and beverage support to all new Hil...
May 1999 — Dec 2000
Assistant Director and Acting Director of Food and Beverage
9876 Wilshire Blvd, Beverly Hills, CA 90210
Directed over $30 million in food & beverage revenue for a 581 room Flagship Hilton hotel with 3 full service restaurants, 2 lounges, 1 nightclub and 24-hour room service.
Directed a manag...
Jan 1997 — May 1999
Banquet Captain
Supervised 35 full-time banquet servers for a 393 room hotel with 24,300 square feet of meeting space, a short term assignment to gain first hand exposure to banquet operations.
Oct 1996 — Dec 1996
Director of Restaurants
Directed over $15 million in food & beverage revenue for the largest hotel in Los Angeles with 1,239 rooms, 2 full service restaurants, 24-hour deli, 2 bars/lounges, mini-bar and 24-hour roo...
Feb 1995 — Sep 1996
Assistant Outlets Manager
Managed food & beverage staff for a 900 room hotel with 3 full service restaurants, 2 lounges and 24-hour room service.
Developed and implemented cost reduction systems, menu engineering, ...
Nov 1993 — Jan 1995
Assistant Restaurant and Bar Manager
Managed food & beverage staff for a 858 room hotel with 1 full service restaurant, 1 sports bar and 24-hour room service. Completed comprehensive 6-month Hilton Professional Development trai...
Jun 1992 — Nov 1993
Manager Assistant
Mountain Jack's Restaurant, Okemos, MI - 300 seat steakhouse
May 1991 — Jun 1992
Housekeeping Intern
Appointed to grand opening team, participated in the initial recruitment, selection and training of all staff members. Developed and implemented systems including scheduling, record keeping ...
Jan 1991 — May 1991
Education
Jan 1, 1987 — Dec 31, 1992
1987 — 1992
Occupations
Executive
Director
Agents
Sales Specialist
Agent
Senior Manager
Leader
Marketer
Market Analyst
Operations Manager
Sales Representative
Managers
Market Research Analyst
Skills
Hospitality Industry
Hotels
Customer Experience
Leadership
Market Research
Hospitality
Segmentation
Food and Beverage
Customer Insight
Analytics
Marketing
Management
Customer Satisfaction
Revenue Analysis
Hotel Management
Marketing Strategy
Data Analysis
Team Leadership
Hospitality Management
Competitive Analysis
Restaurants
Strategic Partnerships
Consumer Insight
Strategy
Training
Change Management
Global Cross Functional Team Leadership
Customer Service
Team Building
Data Analytics
Business Intelligence
Consumer Behavior
Brand Management
Budgets
Strategic Planning
Cross Functional Team Leadership
Yield Management
Forecasting
Qualitative and Quantitative Research Methodologies
Market Analysis
Project Management
Vendor Management
Customer Relationship Management
Process Improvement
Program Management
Business Strategy
Event Management
Enterprise Feedback Management
Microsoft Office
Budgeting
FAQs about Stephen A Hardenburg
What's the main profession of Stephen A Hardenburg?
Stephen A Hardenburg is a Director, Customer Experience Small Commercial.
What jobs is Stephen a professional at?
The expert is a professional such jobs as Executive and Director.
Where does Stephen A Hardenburg currently live?
The expert currently lives in Washington, DC.
What is the professional's email?
Stephen A Hardenburg's email is sh**@gmail.com.
How many companies did Stephen A Hardenburg work at?
Stephen A Hardenburg worked at 13 jobs.
Where has Stephen A Hardenburg studied?
Stephen studied at the Michigan State University, East Lansing from 1987 to 1992.
What are the certifications of Stephen A Hardenburg?
This professional received the following certifications: Certificate of Completion In Best Practices For the Multi-Project Manager and Medallia Customer Experience Certification.
What languages does Stephen A Hardenburg speak?
Stephen A Hardenburg speaks English.