Ryan Pinkham is a high-skilled professional, that works in Kentucky Administrative Office of the Courts on the position of Division Manager, It Service Operations since 2018. This person gained professional experience in more than seven positions at various companies. Ryan Pinkham went to the Saint Anselm College and was studying. Louisville, Kentucky is the city, where this expert was known to be located. This expert's e-mail and phone are accessed through this website by request.
Name variants:
Ryan Pinkham
Contact Information
Last Update
Jul 5, 2022
Email
ry**@fidelity.com
Location
Louisville, KY
Workplace
Division Manager, It Service Operations
Frankfort, KY
Industry
Government Administration
Colleagues
Work History
Division Manager, It Service Operations
Kentucky
Responsible for leading IT Service Operations. Teams include System Operations, Network Operations, Service Desk, Field Support, Receptionists, Mailroom, Print Shop, Server Refresh, Audio-Vi...
from Sep 2018
Department Manager
1901 Chestnut Ave, Glenview, IL 60025
Lead Service Delivery and Operations teams responsible for Retirements, Distributions, Health & Wellness, Survivor Benefits, Disability, and Batch Processing.
Nov 2012 — Jan 2018
Retirement and Benefit Services Director
245 Summer St, Boston, MA 02210
Lead unit of approximately 200 call center employees representing $6.6 million in payroll. Drove site improvements in quality, efficiency, satisfaction, client net promoter scores, asset ret...
Jan 2011 — Jun 2012
Senior Retirement Services Manager
245 Summer St, Boston, MA 02210
Managed up to 42 registered representatives in a Supervisory Principal capacity. Responsible for compliance and licensing requirements. Designed and implemented practices to drive performanc...
Jul 2008 — Dec 2010
Financial Services Manager
245 Summer St, Boston, MA 02210
Oversaw teams that serviced 401k, 403b, Human Resources, Health & Insurance, Pension, Payroll, and Workforce Management customers. Coordinated hiring and college recruiting events. Lead a si...
Jun 2004 — Jul 2008
Financial Services Supervisor
245 Summer St, Boston, MA 02210
Supervised a team of 20 representatives responsible for client relationships, content delivery, service delivery, service recovery, and relationships with internal business partners. Support...
Sep 1999 — Jun 2004
Customer Service Associate
245 Summer St, Boston, MA 02210
Serviced 401k and Health & Insurance annual enrollment customers in an inbound call center. Obtained FINRA series 6 & 63 licenses. Coached, trained and mentored new hires on qualified retire...
Aug 1998 — Sep 1999
Education
Occupations
Executive
Division Manager
Managers
Sales Specialist
Supplier
IT Professional
Technical Support Specialist
Information Technology Specialist
Department Manager
Survivor
Department Supervisor
Operations Manager
Services Professional
Sales Representative
Systems Support Specialist
Support Specialists
IT Specialist
Reality Show
Skills
Employee Benefits
Call Centers
Process Improvement
Financial Services
Leadership
Customer Service
Coaching
Business Process Improvement
Benefits Administration
Operations Management
Team Leadership
401K
Change Management
Vendor Management
Call Center
Human Resources
Team Building
Payroll
Workforce Management
Microsoft Office
People Development
Retirement Savings
Retirement Benefits
Employee Engagement
Six Sigma
Leadership Development
Finra
403 B
Pension Administration
Manage Client Relationships
Recruiting
Corporate Actions
Quality Assurance
Driving Results
Operational Efficiency
Crm
Insurance
Series 63
Customer Relationship Management
Lean Management
Hipaa
Cobra
Cebs
Hiring Practices
International Management
Analytics
Variation Analysis
Compliance
Communication Skills
Volunteering