Riley Scott Parry is a skilled expert, that works in Young Living Essential Oils as a Call Center Operations/Workforce Management Manager since 2012. Riley Scott Parry has earned professional experience in more than six positions at various companies. Riley Scott Parry went to the Western Governors University and received education from 2010 to 2013. Lehi, Utah is the city, where this person was lastly known to be situated. This expert's email address and number can be accessed through Connexy on demand.
Name variants:
Rylee Parry,
Ryleigh Parry,
Rylie Parry
Contact Information
Last Update
Jul 3, 2022
Email
ri**@gmail.com, ri**@gmail.com
Location
Lehi, UT
Company
Workplace
Call Center Operations/Workforce Management Manager
Lehi, UT
Industry
Health, Wellness and Fitness, Whol Drugs/Sundries Ret Drugs/Sundries, All Other Specialty Food Stores, Drugs, Proprietaries, and Sundries
Colleagues
Work History
Call Center Operations/Workforce Management Manager
Implement revised WFM Strategies
Implemented Capacity Plan
Oversee Call Center Staffing, Analytics and Quality Management
Lead Workforce Analysts and Quality Assurance Team
Call center recru...
from Nov 2012
Supervisor, Workforce Management
Greater Salt Lake City Area
Assist in developing new WFM processes and procedures. Main contact point for the deployment of the new site located in Orem.
Scheduling, Forecasting, Time Off Management
Sep 2011 — Nov 2012
Workforce Management Analyst
Draper, Utah
Create schedules and optimized staffing strategies (arrival pattern trends, holidays/seasonality/ business impacts, shift recommendations, channel requirements, off-line activities, etc.) th...
Aug 2010 — Sep 2011
Workforce Coordinator
Orem, Utah
Responsible for building and implementing the Workforce Management process for Pinnacle Security. Built and configured Pinnacle's instance of Aspect eWFM and was the lead eWFM Administrator...
Dec 2009 — Aug 2010
Workforce Forecaster
Draper, Utah
Responsible for creating accurate forecasts for Call Center Sales, Rx, Alliance, and auxiliary teams
Analyze trends, activities, and upcoming initiatives regarding impact to volume and traff...
Jul 2006 — Dec 2009
Education
2005 — 2006
Occupations
Executive
Manager
IT Professional
Software Tester
Analysts
Supervisor
Operations Manager
Computer Specialist
Managers
Skills
Leadership
Capacity Planning
Process Scheduler
Customer Experience
Team Building
Planning
Requirements Analysis
Human Resources
Call Center
Iex
Customer Retention
Avaya
Data Analysis
Forecasting
Customer Satisfaction
Workforce Planning
Call Routing
Business Analysis
Telecommunications
Call Center Administration
Vendor Management
Excel
Process Improvement
Strategic Planning
Quality Assurance
Workforce Management
Acd
Business Planning
Microsoft Office
Operations Management
Contact Centers
Program Management
Microsoft Excel
Staff Planning
Training
Customer Service
Real Time Management
Project Planning
Call Center Staffing
Budgets
Management
Call Center Development
Inbound Marketing
Scheduling
Problem Solving
Analytics
Call Centers
Service Delivery
Recruiting
Analysis
Scheduling
Forecasting
Planning
Real Time
Queue
Phones
Staffing
Managing
Leading
FAQs about Riley Scott Parry
What is the profession of Riley Scott Parry?
This professional's job is Call Center Operations/Workforce Management Manager
What jobs is Riley Scott Parry proficient at at?
Riley Scott Parry is a professional such jobs as Executive and Manager.
Where is Riley Scott Parry currently located?
The expert is located in Lehi, Utah.
What is the professional's email?
The professional's email is ri**@gmail.com and ri**@gmail.com.
How many companies did Riley Scott Parry work at?
The professional worked at six jobs.
What education does Riley Scott Parry have?
Riley studied at the Western Governors University from 2010 to 2013.
What languages does Riley Scott Parry speak?
Riley Scott Parry speaks English.
Are there any industries Riley Scott Parry is connected to?
This professional works in Telecommunications industry.