Miriam Ynocencio is a high-skilled expert, who works in Oracle as a Customer Experience Strategist from 2011. Miriam gained professional experience in more than 13 positions at different companies. Miriam Ynocencio went to the New York University - Leonard N. Stern School of Business and got education from 1997 to 2000. This professional has such qualifications as Design Thinking: Understanding the Process, John Maeda on Design, Business, and Inclusion, and Design Thinking: Implementing the Process. Roanoke, Texas is the area, where this professional was lastly known to be located. Miriam's email address and phone number can be easily accessed through this website by request.
Name variants:
Myriam Ynocencio,
Mimi Ynocencio,
Miri Ynocencio,
Mira Ynocencio
Contact Information
Workplace
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Work History
Customer Experience Strategist
Tampa/St. Petersburg, Florida Area
• Consult and advise global accounts to form strategic customer service objectives; provide recommendations and solutions for best-in-class contact experience, operations and technology
• ...
from May 2011
Customer Experience Strategist
Tampa/St. Petersburg, Florida Area
• Consult and advise global accounts to form strategic objectives; provide recommendations and solutions for contact experience, operations and technology to ensure success
• Create strate...
from May 2011
Director of User Experience
• Advocated for best customer experience throughout the organization and customer touch points including: website, partner websites, mobile applications, emails, IVR and SMS
• Managed the...
May 2010 — May 2011
Sr. Product Manager
• Managed and mentored a team of multi-level and experienced Product Managers
• Participated with leadership team to develop strategy and champion the project across the company
• Led b...
Jun 2008 — May 2010
User Experience Lead
• Led project teams through user analysis, interface design and usability testing services
• Provided user insight for software applications, internet, intranet and additionally kiosk and ...
Jan 2007 — Jun 2008
Sr. Information Architect
• Liaison between the Business Team and the customers/users
• Managed development projects through usability testing, market research, persona creation, wire frame development, business pr...
2005 — 2007
Sr. eCommerce Business Analyst
• Responsible for creative and usability of assigned enhancements to the site, resulting in the best customer experience possible.
• Implemented cost-savings initiatives with a focus on re...
Mar 2001 — Jan 2005
Associate Director of Business Development (evenbetter.com)
Greater New York City Area
• Brand development, web site traffic growth, web site UI and advertising revenue.
• Generated new packaging deals for the shop-bot to be included with other freeware packages.
• Develope...
Jan 2000 — Nov 2000
Sales Promotion Manager
• As part of launch team, assisted in development of club name, logo and strategic identity for Ritmo y Pasión, BMG's new bilingual music club
• Managed creative, copy and A&R integrat...
Jan 1999 — Jan 2000
Video Marketing Manager
• Managed creative and marketing aspects of video and DVD projects, both theatrical and sell-thru
• Releases included writing marketing plans, creating profitable P&Ls and sales goals,...
1998 — 1999
Special Market Sales Representaive
Greater New York City Area
• National account salesperson responsible for sale of rental and sell-through video titles through special markets including: mail order, online retail, third-party DRTV, and specialty who...
1996 — 1998
Sales & Special Markets Coordinator
Greater New York City Area
• Tracked distributor sales activity and advertising versus forecasts
• Managed all aspects of Video Software Dealers Association convention (budget $250,000), national conventions and ext...
1995 — 1996
Assistant Account Executive
Greater New York City Area
• Managed print campaigns and budgets for ad agency clients
1988 — 1995
Education
1984 — 1988
2003 — 2005
Occupations
Executive
Director
Engineer
Customer Service
Sales Specialist
Client Service Officer
Sport Trainer
Sports Trainer
IT Professional
Information Technology Specialist
Operations Manager
Sports Trainers
IT Specialist
Skills
User Experience
Strategy
E Commerce
Management
Analytics
Product Management
Leadership
Information Architecture
Agile Methodologies
Competitive Analysis
User Interface Design
Usability Testing
Mobile Applications
Marketing
Customer Experience
Product Development
Integration
Usability
Sdlc
Project Management
Program Management
Process Improvement
Business Analysis
User Interface
Interaction Design
Mobile Devices
Crm
Brand Development
Enterprise Software
Consulting
Visio
Saas
Strategic Partnerships
Analysis
Seo
Heuristic Evaluation
User Centered Design
Web Design
Advertising
Business Process Improvement
Web Development
Testing
Mobile Software
Product Strategy
Web Analytics
Agile
Product Marketing
Market Research
Agile Project Management
Multi Channel Marketing