Matthew Smithson is a qualified professional, that works in Ibex | Global as a Operations Manager since 2012. This person gained professional experience in more than 11 positions at various companies. Matthew Smithson went to the The University of Memphis and got education there from 1994 to 1998. Nashville, Tennessee is the area, where this professional was known to be living. The person's contacts can be accessed through Connexy on demand.
Name variants:
Mathew Smithson,
Matthieu Smithson,
Matt Smithson,
Mat Smithson,
Matty Smithson,
Mattie Smithson
Contact Information
Last Update
Jun 27, 2022
Email
ma**@ibexglobal.com, ms**@ibexglobal.com
Location
Nashville, TN
Company
Workplace
Colleagues
Work History
Operations Manager
Managed the performance and development of 7-15 supervisors responsible for the success of 15-18 retention and sales agents. This included the successful management of agent performance and ...
Aug 2012 — Aug 2017
Independent Contractor
8 Public Sq FLOOR 2ND, Columbia, TN 38401
Designed, Developed, and Taught a specialized course to help improve the applicant rate at IBEX | Global for their technical client – applicant success rate went from 76% to 94% which signif...
May 2012 — Aug 2012
End-2-End Project Manager In Sales Operations
208 south Akard St, Dallas, TX 75202
Managed enterprise impacting projects and part of the requirements development team for FMO (Future Method of Operations) specifically related to the merger of 4 legacy sales organizations....
Apr 2008 — Dec 2009
Field and Staff Support Manager In Broadband Operations
208 south Akard St, Dallas, TX 75202
Utilized previous success and experience to support 12 remote vendor center managers, division leadership, and act as BLS project lead, participant, and point of contact for DSL Help Desk m...
Apr 2006 — Apr 2008
Center Implementation Manager In Broadband Operations  El Sal and India
3211 Nathan Hale Ave, Pascagoula, MS 39581
Led team of 5 charged to support pre-launch, launch, and post-launch/ramping activities including center technology verification, trainer & new agent certification, agent & overall center p...
Mar 2005 — Apr 2006
Broadband Training Team Manager In Broadband Operations
3211 Nathan Hale Ave, Pascagoula, MS 39581
Managed team of 5 who certified vendor trainers, developed/presented content, maintained LMS.
Partnered with IBM consultants to design, build, and develop implementation plan for a new LMS.
Oct 2004 — Mar 2005
Offshore Operations Project Manager In Broadband Operations  Hyderabad, India
3211 Nathan Hale Ave, Pascagoula, MS 39581
Provided on-site support for vendor launch of DSL and dial-up help desks.
Championed agent training, certification, skill development and first level selection, development.
Became projec...
Apr 2004 — Oct 2004
Vendor Performance Manager In Broadband Operations
3211 Nathan Hale Ave, Pascagoula, MS 39581
Managed vendor relationship and performance providing ideas/plans for increasing results.
Validated accruals/invoices and imposed penalties based on contract – MSA based LPO.
Mar 2002 — Apr 2004
Executive Resolutions Manager In Broadband Operations
3211 Nathan Hale Ave, Pascagoula, MS 39581
Resolved escalations from corporate officers/executives, regulatory and consumer agencies.
Researched and summarized account information for legal. Testified in court as required.
Dec 1999 — Mar 2002
Billing Lead and Agent In Broadband Billing
3211 Nathan Hale Ave, Pascagoula, MS 39581
Helped customers and front line agents with billing concerns
Mar 1999 — Dec 1999
Education
1994 — 1998
1990 — 1994
Occupations
Executive
Manager
Operations Manager
Director of Operations
Health Specialist
Supervisors
Agents
Sales Specialist
Agent
Leader
HR Specialist
Human Resources Specialist
Chairperson
Independent Contractor
Recruitment
Sales Representative
Managers
Chief Executive
Contractor
Independent Business Owners
Skills
Team Building
Project Management
Employee Training
Management
Networking
Data Analysis
Process Improvement
Business Coaching
Call Centers
International Relations
Dogs
Vendor Management
Escalations Management
Customer Escalation Management
Performance Management
Leadership Development
Organizational Leadership
Team Leadership
Cross Functional Team Leadership
Strategic Leadership
Technical Project Leadership
Change Management
Operations Management
Team Management
Customer Relationship Management
Contract Management
Performance Improvement
Performance Tuning
High Performance Teams
Business Performance Management
Performance Reviews
Performance Analysis
Performance Measurement
Organization Skills
Organizational Culture
Organizational Effectiveness
Root Cause Analysis
Vendor Partnerships
Vendors
Vendor Contracts
Call Center Administration
Call Center Development
Customer Retention
Customer Experience Management
Customer Service Operations
Customer Service Management
Staff Development
Organizational Development
Telecommunications
FAQs about Matthew Smithson
What's the main profession of Matthew Smithson?
The expert is a Team Manager.
What are the main profession of This expert?
These person's professions are Executive and Manager
Where does Matthew Smithson currently live?
Nashville, Tennessee is the place where Matthew Smithson currently lives
What is Matthew Smithson's email?
Matthew's email is ma**@ibexglobal.com and ms**@ibexglobal.com.
Where did Matthew Smithson work?
The expert worked at Ibex | Global, South Central Tennessee Workforce Alliance.
What education does Matthew Smithson have?
Matthew studied at the University of Memphis from 1994 to 1998.
What languages does Matthew Smithson speak?
Matthew Smithson speaks English.
What is professional industry that Matthew Smithson worked in?
This person works in Telecommunications industry.