Marsha Arnaldy has been a Senior Project Manager in BPA International since 2006. Moreover, the person has on-the-job experience at more than six companies in the relevant field. Marsha has a total work experience of eight+ years. Nowadays the professional lives in Garden City, New York region. You can find this professional's actual email address and phone through Connexy search.
Name variants:
Marsha Arnaldy
Contact Information
Last Update
Jul 14, 2022
Email
ma**@bpaquality.com, ma**@bpacalls.com
Location
Garden City, NY
Company
Workplace
Colleagues
Work History
Senior Customer Service Representative
Assist and educate members and providers with all issues related to US Family Health Plan Health Insurance, including claims, benefits, policies, and procedures
Plan and develop core traini...
Jun 2005 — May 2006
Senior Customer Service Representative/Team Lead
Assist Members and Providers with any and all account transactions
Promoted to Team Lead in 1st year for company's most sensitive clients
Perform consistently and competently in high stress/...
Feb 2003 — Jun 2005
Customer Service Representative
Assisted members with any and all account transactions
Gained knowledge of Medicare, Medicaid, Senior Plan, PPO, EPO, HMO Indemnity, as well as federal and state Child Health Plus and other...
Aug 2001 — Feb 2003
Administrative Assistant
Responsible for maintaining 500 patient files according to DOH standards
Communicate with physicians and staff regarding signed orders for patient files
Create and maintain tracking system f...
Aug 2000 — Aug 2001
Patient Service Coordinator
Supervised 190 employees with a total caseload of 135 patients
Interview, hire, train, appraise, and motivate team of Home Health Care aides
Responsible for scheduling, payroll, and coordin...
Jan 1998 — Aug 2000
Occupations
Executive
Senior Project Manager
Sales Specialist
Senior Customer Service Representative
Engineer
Customer Service
Client Service Officer
Senior Manager
Operations Manager
Skills
Process Improvement
Call Centers
Coaching
Operations Management
Vendor Management
Customer Service
Customer Experience
Team Leadership
Program Management
Training
Outsourcing
Customer Retention
Call Center
Mentoring
Telecommunications
Quality Assurance
Interviews
Customer Relations
Insurance
Contact Centers
Business Process Improvement
Customer Relationship Management