Marques M Burgess is a highly qualified professional, working in Urban Health Plan main office of which is in 11. on the position of Director, Call Center since 2018. Marques has earned professional experience in more than nine positions at different companies. Marques M Burgess went to the Rutgers University and got education there. Amityville, New York is the area, where this person was lastly known to live. Marques's email address and phone number are easily accessed through Connexy by request.
Name variants:
Marques Burgess
Contact Information
Last Update
Jul 13, 2022
Email
ma**@urbanhealthplan.org, m_**@hotmail.com, cr**@att.net
Location
Amityville, NY
Company
Workplace
Director, Call Center
Bronx, NY
Industry
Medical Practice, Health Care Services, Home Health Care Services, Medical Doctor's Office, Dentists, Ophthalmology, Surgeons, Emergency Medicine, Psychiatrist, Pediatrician, Family Doctor, Internist, Physical Medicine, Obgyn, Urologist, Misc Ambulatory Health Care Svcs
Colleagues
Work History
Call Center Manager
2355 Waukegan Rd, Bannockburn, IL 60015
§ Managed the operational and financial results of a full service, medical messaging call center . Owner of the performance and success of a staff including 150+ team members including super...
Oct 2015 — Sep 2017
Group Fitness Instructor
104 Merrick Rd, Amityville, NY 11701
At Big Al's Family Fitness in Amityville, NY it's all about you. We have invested in state-of-the-art fitness equipment and amenities so that you have the best resources available to you to m...
Apr 2015 — Nov 14, 2016
Director Call Center Operations
95 Executive Dr SUITE 14, Edgewood, NY 11717
Direct operations for all revenue generating campaigns of the inbound call center-IBTM/OBTM/Customer Service.
Analyze call center metrics, service levels and other KPI to formulate action ...
Aug 2013 — Nov 2014
Vendor Manager - Call Center
95 Executive Dr SUITE 14, Edgewood, NY 11717
Lead on and off-site customer support teams across multiple time zones.
Facilitated information flow between customer service, account management operations, quality assurance, training an...
Dec 2011 — Sep 2013
Customer Service Manager
95 Executive Dr SUITE 14, Edgewood, NY 11717
Responsible for the daily activities and workload of as many as 40 customer service agents in addition to 5 supervisors.
Effectively managed departmental expenses to stay below allocated b...
Jan 2009 — Sep 2013
Quality Assurance Supervisor
95 Executive Dr SUITE 14, Edgewood, NY 11717
Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
Performed daily call audits identifying trends to allevi...
Oct 2007 — Dec 2008
Outbound Sales Representative
95 Executive Dr SUITE 14, Edgewood, NY 11717
May 1, 2005 — Oct 1, 2007
Inside Sales Representative
95 Executive Dr SUITE 14, Edgewood, NY 11717
Jan 1, 2003 — Oct 1, 2007
Occupations
Executive
Director
Doctor
Medical Practice Professional
Manager
Owner
Health Specialist
Supervisors
Agents
Managers
Team Member
Chief Administrative Officer
Operations Manager
Medical Practitioner
Chief Executive
Skills
Leadership
Management
Customer Service
Training
Call Centers
Sales
Customer Satisfaction
Customer Retention
Marketing
Team Building
Sales Management
Team Leadership
Outlook
Social Media Marketing
Budgets
Account Management
Process Improvement
Telemarketing
Data Analysis