Kurt Humphreys

Senior Principle Systems Analyst

Kurt Humphreys is a high-level professional, who works in Connections Academy main office of which is in 268. on the position of Technical Projects Manager from 2010. Kurt Humphreys has earned professional experience in more than four positions at different companies. Kurt Humphreys went to the Kent Island High School and got education there from 2002 to 2006. Kurt Humphreys has these professional qualifications: V11 Customer Course: I360 Recorder Administraton, V11 Customer Course: I360 Enterprise System Administration, and Cloudera Data Analyst Training: Using Pig, Hive and Impala With Hadoop. Columbia, Maryland is the city, where the professional was lastly known to be located. The person's email address and number are easily accessed through Connexy on demand.
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Contact Information

Last Update
Jul 5, 2022
Email
de**@gmail.com
Location
Columbia, MD

Workplace

Connections Academy
Technical Projects Manager

Baltimore, MD

Industry

E-Learning, Education Services Provider, Educational Services

Work History

Technical Projects Manager

Columbia, Maryland
• Team based goals of schedule adherence, scheduling, forecasting (short and long term), attrition, time off requests, trainings, meetings, ACD/Paid report, AHT, Split/Skill report (Avaya bu...
from Dec 2010

Service Analyst

• Front line support for a long term contact center forecasting software through both e-mail and phone to fortune 500/150/50 company analysts. • Use GoToMeetings/LiveMeeting/WebEx to trouble...
Apr 2009 — Dec 2010

Bench Technician

• Store Front Management – POS Terminal, CC Machine, Inventory, POS Weekly/Daily Reports • Store Front PC Repair – Technical services include virus removals, hardware replacements, data reco...
Oct 2008 — Apr 2009

Sr. Network Engineer; Call Center Manager; Call Center Supervisor; Lead Tech; Tier 2; Tier 1

• Created and deployed process/training/management of PC hardware/software/network/peripheral support within the call center for specific ISP’s which eventually created 10k per month in reve...
Nov 2005 — Oct 2008

Education

2002 — 2006

Occupations

IT Professional
Systems Analyst
Executive
Manager
Computer Network Professional
Agents
Lawyer
Record Clerk
Architect
Designer
SalesForce Administrator
Health Specialist
Supervisors
Managers
Marketer
Advertising Professional
Analyst
Analysts
Erlang Developer
IT Analyst
Operations Manager
Network Administrator
Title Examiner
Database Administration Professional
Database Administrator
Advertising Sales Agent
Software Developer
Software Developers

Skills

Call Centers
Technical Support
Project Management
Workforce Management
Customer Service
Data Analysis
Active Directory
Microsoft Excel
Avaya
Telecommunications
Vendor Management
Process Improvement
Call Center Development
Microsoft Sql Server
Forecasting
Customer Satisfaction
Network Engineering
Server Administration
Call Center Administration
Cisco Call Manager
Computer Repair
Salesforce Administrator
Visualforce Pages
Resource Management
Verint Impact360
Microsoft Project
Big Data Analytics
Agile Methodologies
Agile Project Management
Tableau
Requirements Gathering
Kpi Implementation
Scrum
Customer Retention
Business Analysis
Customer Relationship Management
Requirements Analysis
Data Warehousing
Sql
Business Intelligence
Product Management
Databases
Quality Assurance
Integration
Enterprise Software
Webfocus
Sas
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