Kenneth Kriz is a high-level professional, who works in Life360 main office of which is in 1096. on the position of Senior Customer Care Manager since 2017. Kenneth Kriz gained professional experience in more than 21 positions at different companies. Kenneth Kriz went to the Cuyahoga Community College and got education. This professional has professional qualifications: Sommelier, Certified and The Court of Master Sommeliers. Las Vegas, Nevada is the city, where this professional was lastly known to be situated. This person's contacts can be easily accessed through this website on demand.
Name variants:
Ken Kriz,
Kenny Kriz
Contact Information
Last Update
Jan 29, 2016
Email
kk**@life360.com, li**@km2vegas.com, kk**@knoah.com
Location
Las Vegas, NV
Company
Workplace
Colleagues
Work History
Senior Customer Care Manager
San Francisco, CA
Oversee Life360's three call centers and those centers' day to day operations to ensure KPIs are hit, quality is maintained, staffing needs are met, and reporting is correct. Coordinate supp...
from Sep 2017
Operations Manager
Executed aspects of customer service, operations, and vendor management in a professional, innovative and timely manner Managed all consumer and retailer customer concerns via digital channe...
Aug 2016 — Jul 2017
Contact Center Supervisor
140 north Stephanie St, Las Vegas, NV 89122
Contact Center Supervisor at Knoah Solutions Inc.
Nov 2013 — Aug 2016
Senior Team Lead
Las Vegas, Nevada Area
Position includes leading Team Leaders and agents in assisting customers with new accounts and troubleshooting as well as handling escalation calls to ensure customer satisfaction. Supervisi...
from Oct 2012
Team Lead, File Support, Design, Live Chat
Responsibilities include managing a multi-skill contact center (phone, email, design, chat and review workflow) at a 40 seat, fast-pace Customer Care center. (CS center is for Overnight Prin...
May 2010 — Oct 2012
Team Lead, File Support, Design, Live Chat
Managed a multi-skill contact center (phone, email, design, chat and review workflow) at a 40 seat center. Led the team in assisting customers with order help, troubleshooting, and escalati...
May 2010 — Oct 2012
Restaurant Manager - Stratta
3131 south Las Vegas Blvd, Las Vegas, NV 89109
Executed exceptional guest interaction and satisfaction in a 5-Star, 5-Diamond Resort.
Managed the floor during service, including purchasing/ordering, daily labor, sales and tracking repo...
Oct 2006 — Nov 2009
Manager
201 west Main Street Ext, Chattanooga, TN 37404
Position included managing the host, busser and retail departments, schedules and training. Opening and closing store, shift accounting, guest relations, banquets, expediting food, maintaini...
Jan 2006 — Oct 2006
General Manager
21945 Chagrin Blvd, Beachwood, OH 44122
Promoted to this position in the Hyde Park Group of Restaurants. Responsibilities include all aspects of management as General Manager of the store. Responsibilities include all aspects of r...
Mar 2005 — Nov 2005
Manager
Responsibilities include all aspects of restaurant management; scheduling, forecasting, labor and budget control, product ordering, inventory, liquor control, payroll, human resources, emplo...
Oct 2003 — Mar 2005
Owner
Self employed as a graphic and website designer. Closed the company to get back into the restaurant business.
1994 — 2003
Server & Quality Trainer
Waiter in 4-Star, 4-Diamond award restaurants. 5-Star Service Award Winner, nominated 3 times. Quality Assurance Trainer, 5-star trainer & new employee trainer & supervisor.
Aug 1991 — Oct 1997
Education
Occupations
Executive
Team Leader
Agents
Sales Specialist
Agent
Partner
Designer
Graphic Design Specialist
Operations Manager
Sales Representative
Chief Executive
Graphic Designer
Skills
Customer Satisfaction
Customer Retention
Fine Dining
Graphic Design
Call Center
Restaurant Management
Morale
Interview Skills
Coaching
Escalation Resolution
Interview Preparation
Team Leadership
Employee Management
Hospitality Industry
Customer Driven
Team Building
Adobe
Microsoft Office
Troubleshooting
Quality Auditing
Call Centers
Management
Customer Service
Quality Assurance
Customer Experience
Process Improvement
Sales
Leadership
Workforce Management
Training
Employee Training
Operations Management
Account Management
Hiring
Human Resources
Budgets
Vendor Management
Analysis
Interviews
Forecasting
Process Scheduler
Technical Support
Outsourcing
Crm
Customer Relationship Management
Team Management
Bpo
Business Process Improvement
Saas
Start Ups
Third Party Inspection
Sow
FAQs about Kenneth Kriz
What's the main profession of Kenneth Kriz?
Kenneth Kriz is a Senior Customer Care Manager.
What are the profession of Kenneth Kriz?
These person's professions are Executive and Team Leader
Where does Kenneth Kriz live?
They lives in Las Vegas, Nevada.
What is Kenneth's email?
The expert's email is kk**@life360.com and li**@km2vegas.com.
How many companies did Kenneth Kriz work at?
Kenneth Kriz worked at 21 jobs.
Does Kenneth Kriz have personal website or blog?
The professional`s website is http://www.km2vegas.com.
What education does Kenneth Kriz have?
Kenneth studied at the Cuyahoga Community College.
Are there any certifications Kenneth Kriz has?
Kenneth Kriz received the following certifications: Sommelier, Certified and The Court of Master Sommeliers.