Joshua Marc Steiner is a high-level expert, working in Directly main office of which is in 1096. on the position of Senior Project Manager since 2019. This expert gained professional experience in more than seven positions at various companies. Joshua Marc Steiner went to the University of Maryland and received education there to 2014. Joshua Marc Steiner has such qualifications as Itil Foundations V3, Comptia Security+, and Yammer Certified Community Manager. Walnut Creek, California is the area, where this person was known to settle. Their e-mail and phone can be easily accessed through this website on demand.
Name variants:
Joshuah Steiner,
Josh Steiner
Contact Information
Last Update
Jun 30, 2022
Email
jo**@gmail.com, jo**@gmail.com, js**@portalsolutions.net
Location
Walnut Creek, CA
Company
Directly
Workplace
Senior Project Manager
Work History
Senior Project Manager
333 Bryant St SUITE 250, San Francisco, CA 94107
Directly is a leader in support automation, helping enterprise companies launch and train virtual agents that double their automation rate. Companies like Airbnb, Microsoft and Samsung use o...
from Nov 2019
Principal, Microsoft Cloud Solutions
506 Carnegie Ctr SUITE 400, Princeton, NJ 08540
Implementation Services Lead for Withum Digital. I work closely with customers that are facing collaboration and productivity challenges by helping them maximize the value out of their techn...
May 28, 2017 — Nov 2019
Practice Director, Implementation Services
506 Carnegie Ctr SUITE 400, Princeton, NJ 08540
Portal Solutions was acquired by WithumSmith+Brown. My role and position has remained the same during the merger. Actively manage the delivery of our Microsoft Implementation Services portfo...
Aug 2014 — Apr 2017
Deputy Operations Manager, Global Operations
Served as the real-time operations manager for call centers located in India
Developed over 20 standard operating procedures and training materials in the areas of: customer service, reten...
Oct 2005 — Nov 2006
Operations Intern
Administered call center training to over 40 staff for the launch of the etrade.com site re-design
Supported workforce management team in agent scheduling using Blue Pumpkin
Provided deta...
May 2005 — Aug 2005
Professional Teller
100 north Tryon St, Charlotte, NC 28202
Earned the Crystal Spirit Higher Standards Customer Service Award for 2003
Strived to WOW the customer with a superior level of service
Referred appropriate products to customers includin...
Apr 2003 — May 2004
Education
Occupations
Executive
Senior Project Manager
Leader
Agents
Sales Specialist
Agent
Professor
School Principal
Senior Manager
Operations Manager
Managers
Sales Representative
School Administrator
Educational Manager
Skills
Project Management
Business Process Improvement
Program Management
Sharepoint
Pmp
Management
Change Management
Knowledge Management
Analysis
Visio
Leadership
Training
Strategic Consulting
Business Strategy
Itil
Quality Assurance
Workforce Management
Incident Management
Forecasting
It Service Management
Project Planning
Strategy
Analytics
Training and Development
Call Centers
Call Center
Help Desk Support
Employee Training
Cyber Security
Call Center Operations
Help Desk Management
Call Center Technologies
Computer Security
Strategic Negotiations