Jonathan Somoza is a high-skilled expert, that works in Amazon main office of which is in 77. as a Customer Service North America Group Manager from 2020. Jonathan Somoza has earned professional experience in more than 13 positions at different companies. Jonathan Somoza went to the Universidad De Celaya, A.c and was studying from 2008 to 2010. This professional has these professional qualifications: Learning Personal Branding and Customer Service Leadership. Miami, Florida is the city, where this expert was known to be living. The professional's email address and number are accessed through Connexy on demand.
Name variants:
Jon Somoza,
Jonny Somoza
Contact Information
Workplace
Customer Service North America Group Manager
Lakeland, FL
Industry
Industrial Buildings and Warehouses
Colleagues
Work History
Call Center International Speaker
I´ve been international speaker with customer centricity, multichannel, Call Center / Contact Center focus in topics such as: "Balancing the experienced between productivity and Human Capita...
2010 — 2017
Vice President Customer Service and Call Center
AXA is the number one insurance global brand and has been for 7 consecutive years. We are also the number one insurance company in global revenue and the 8th largest asset manager. We build ...
Apr 1, 2010 — Jun 30, 2014
Vice President Customer Experience
ThreeC is a consulting firm in which the mission is to help customers to create, rethink, develop and implement NEW and BOLD customer service strategies to make that experience, one of their...
from Mar 2014
Client Care Executive Manager
1607 Lbj Fwy, Dallas, TX
Leading and developing global client relationships, marketing plans, commercia strategies, and bussines value added propusals for mantaining, retaining and growing national and international...
Sep 2009 — Apr 2010
Operation Leader Hp Latam
9197 south Peoria St, Englewood, CO 80112
Responsibilities
Phone, Mail and Chat Front Line Technical Support Operation having 300 agents 15 supervisors reporting to me.
Accountable for the entire operation, efficiencies, schedule...
Aug 2005 — Jan 2006
Operations Supervisor
9197 south Peoria St, Englewood, CO 80112
Responsibilities:
Responsible for 20 agents, developing and coaching them, metrics accomplishments, supporting the Management Team, launching the front line operation for Latin America
So...
2004 — 2005
Junior Executive and Senior Executive
Responsibilities:
VIP customer service representative, performing administrative tasks and being responsible for a company process such as Intelligence Card replacements, follow up on cust...
2002 — 2003
Customer Service Representative and Trainer and Supervisor
9197 south Peoria St, Englewood, CO 80112
Responsibilities:
Flight Reservation to US customers, training new waves on the native systems, and supervising a 15 agent team, coaching and developing them.
Achievements:
Create a simp...
2001 — 2002
Customer Service Representative and Trainer
388 Greenwich St, New York, NY 10013
Responsibilities:
Handling LATAM and Caribbean operation, balance inquiry, customer service, responsible for replacement CC process, training new waves on native system, as well as product...
1999 — 2001
Education
Occupations
Engineer
Customer Service
Sales Specialist
Client Service Officer
Executive
Group Manager
Speaker
Chief Executive
Spokesperson
Representative
Skills
Call Centers
Management
Leadership
Outsourcing
Training
Coaching
Strategy
Team Leadership
Customer Service
Negotiation
Customer Satisfaction
Human Resources
Bpo
Strategic Planning
Workforce Management
Sales
Quality Assurance
Customer Experience
Program Management
Call Center
Marketing
Operations Management
Sales Operations
Team Management
Performance Management
Leadership Development
Problem Solving
Change Management
Business Strategy
Business Intelligence
Project Planning
Crm
Telemarketing
Teamwork
English
Insurance
Customer Relations
Microsoft Office
Spanish
Customer Relationship Management
Digital Marketing
Personal Branding
FAQs about Jonathan Somoza
What's the profession of Jonathan Somoza?
This professional's job is Customer Service North America Group Manager
What jobs is Jonathan Somoza a professional at?
Jonathan is a professional such jobs as Engineer and Customer Service.
Where is Jonathan Somoza located?
Jonathan Somoza is currently located in Miami, Florida.
Does the expert have the email address?
yo**@yahoo.com is Jonathan Somoza's email address.
How many companies did Jonathan Somoza work at?
Jonathan Somoza worked at 13 jobs.
What education does Jonathan Somoza have?
Jonathan studied at the Universidad De Celaya, A.c from 2008 to 2010.
What are the certifications of Jonathan Somoza?
The professional received the following certifications: Learning Personal Branding and Customer Service Leadership.
What languages does Jonathan Somoza speak?
Jonathan Somoza speaks English, Spanish, and French.