Jinling Elliott

Program Manager, Service Design

Jinling Elliott is a highly qualified professional, who works in U.s. Securities and Exchange Commission on the position of User Experience Scientist from 2019. This person gained professional experience in more than 11 positions at various companies. Jinling Elliott went to the S.i. Newhouse School of Public Communications at Syracuse University and received education. Jinling has such qualifications as Contracting Officer's Representative (Cor) I, Cua (Certified Usability Analyst), and Prosci Change Management. Washington, DC is the area, where this expert was known to settle. This professional's email address and phone number are easily accessed through this website by request.
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Contact Information

Last Update
Jul 7, 2022
Email
it**@aol.com, je**@bbg.gov
Location
Washington, DC

Workplace

U.S. Securities and Exchange Commission
User Experience Scientist

Washington, DC

Industry

Financial Services

Work History

User Experience Scientist

Feb 2019 — Jun 2019

Program Manager, Service Design

Head of Service Design leading a diverse team in conducting full life cycle of human-centered design programs, utilizing customer experience research, surveys, facilitations, and qualitative...
from Nov 2016

Digital Media Research Analyst and Program Analyst

Revamped and transformed program evaluation of VOA language services’ performance by integrating data from large-scale national surveys, qualitative research, user experience, and web analyt...
Jun 1, 2012 — Nov 2016

Curriculum Advisor and Subject Matter Expert

Created and designed a graduate-level online course on classic research methodologies (statistical surveys, focus groups, one-on-one interviews, cognitive interviews, user lab, ethnography) ...
Oct 2015 — Jun 2016

Vice President, Client Services

Tns
Generated $5 million revenue a year and led multi-year research programs that monitored and evaluated customer experience and satisfaction from inception to completion Head of Social Science...
Jun 2007 — Jun 2012

Senior Research Director

Generated $2 million revenue a year and led Euro RSCG/ExxonMobil’s research in brand health and customer experience in the U.S. and Europe Project leader of the Asia-Pacific region of Exxo...
2003 — 2007

Vice President, Research

120 Waterfront St SUITE 200, National Harbor, MD 20745
Headed up the 5,200-member professional association’s Research Department; developed and managed the department budget Designed and oversaw industry-wide customer experience research on co...
Apr 2001 — Mar 2003

Senior Director, Online Marketing and Panel Management and Director, Internet Market Research

1999 — 2000

Director of Research

1997 — 1999

Manager, Online Promotion Analysis

Aol
770 Broadway, New York, NY 10003
1996 — 1997

Senior Analyst, International Research

850 3Rd Ave, New York, NY 10022
May 1995 — Sep 1996

Occupations

Executive
Program Director
Scientist
Accountant
Finance and Accounting Specialist
Operations Manager
Accounting Bookkeeper
Bookkeeper

Skills

Customer Insight
Segmentation
Marketing Research
Advertising Research
Survey Design
Analytics
Consumer Behaviour
Questionnaire Design
Quantitative Research
Survey Research
Digital Media
Focus Groups
Analysis
Competitive Intelligence
Brand Equity
Marketing Strategy
Telecommunications
Social Media
Business Insights
Research Management
Mobile Media
Media Research
Project Management
Brand Health and Equity
Customer Satisfaction
Strategic Planning
Program Management
Innovation
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