Jim Morack
National Board Member
Jim Morack is a high-skilled professional, working in North American Customer Service Management Association (Nacsma.org) main office of which is in 35. as a National Board Member from 2019. Jim gained professional experience in more than 19 positions at various companies. Jim Morack went to the Eastern University and received education from 2002. Frisco, Texas is the city, where this expert was known to be situated. Jim's contacts are accessed through this website by request.
Name variants:
James Morack
Contact Information
Last Update
Jul 12, 2022
Email
ji**@rentacenter.com, ji**@gmail.com
Location
Frisco, TX
Company
North American Customer Service Management Association (Nacsma.org)
Workplace
National Board Member
Work History
National Board Member
Scottsdale, AZ
Serving NACSMA members by assisting Service Center professionals with improving the delivery of Customer Care to their clients by providing a collaborative networking approach to operational...
from May 2019
Long Term Substitute Teacher
9441 Lbj Fwy SUITE 101, Dallas, TX
Core courses include Biology, Chemistry, Communications, Debate, and Wellness. Provide students with learning activities in these subjects to help them achieve their potential for intellectu...
from Dec 31, 2018
Call Center Leader, Coach, Author and Speaker Creating Delighted Customers and Developing Excellent People
Our Call Center was closed. I was a Senior Leader with oversight of our outbound sales call center, supporting over 9,000 franchise owners nationwide and 50 regional offices. Focus on lead g...
Sep 2016 — Apr 2017
Book Author
Authored book on self-reliance and personal and professional development, titled: "Be A Better Me... For You: Master Your Life and Become Your Ideal Self.
Jul 2015 — Jun 2016
Operations Team Manager
5501 Headquarters Dr, Plano, TX 75024
Manage a team of Specialists and generalists responsible for providing operational support to over 3,000 retail stores nationwide, vendor management, and customer issues.
Mar 2013 — Jun 2015
Call Center Manager
Maryland
Senior Manager of 120 inbound seats
6 direct reports (C/S Managers) each with 20-sales agent teams
responsible for servicing and cross selling insurance products. Ensured that service and...
Aug 2011 — Oct 2012
Instructor
2410 north Forest Rd SUITE 101, Getzville, NY 14068
Adjunct faculty for the Professional Development Seminar. Presented students with strategies for managing and succeeding in a career, as well as how to maintain a professional attitude.
Jan 2011 — Apr 2011
Group Manager of Client Services and Regional Service Manager
800 Nicollet Mall, Minneapolis, MN 55402
Senior manager in charge of 3 Managers and 9 Specialists overseeing credit card service support for over 1,700 financial institutions. Ensured contractual metrics were achieved to avoid fina...
Mar 2007 — Oct 2010
Customer Assistance Center Manager
700 south Eisenhower Blvd, Middletown, PA 17057
Hired to create and develop a call center from conception to managing operations of inbound customer service department. Involved in planning through full deployment. Inclusion of Microsoft ...
Oct 2000 — Mar 2007
Assistant Operations Manager
P/O Box 3165, Harrisburg, PA
Partnered with Operations Manager in daily leadership of all 150-seat inbound/outbound call center activities and performance metrics. Daily outbound volumes were between 10,000-14,000 calls...
Dec 1998 — Oct 2000
Regional Territory Manager
11444 Olympic Blvd, Los Angeles, CA 90035
Initially Redbook Floral Services, then purchased by Teleflora, I established and serviced a customer base of 400 retail accounts, sold consumer products and services, and conducted staff tr...
1995 — 1998
Field Business Consultant
3113 Woodcreek Dr, Downers Grove, IL 60515
Consulted with 375 accounts on marketing and promotional strategies, sold products and services, trained customer staffs in customer service, selling and computer software, trained and evalu...
1992 — 1995
Marketing Specialist and Operations Management
Philadelphia, PA
Initially founded as Metrophone, I developed and managed all the activities of a sales network. I managed and trained twenty independent outside sales agents. Also, was a collections supervi...
1984 — 1988
Education
1992 — 1994
1990 — 1991
Occupations
Executive
Board Member
Professor
Substitute Teacher
Management Team Executive
Operations Manager
Educator
Instructor
Skills
Team Building
Training
Leadership
Management
Coaching
Sales
Customer Service
Strategic Planning
Executive Coaching
Marketing
Employee Training
Public Speaking
Operations Management
Sales Management
Performance Management
Customer Satisfaction
Marketing Strategy
Process Improvement
Business Planning
Call Centers
Program Management
Consulting
Management Consulting
New Business Development
Leadership Development
Retail
Small Business
Time Management
Business Development
Team Leadership
Sales Operations
Account Management
Entrepreneurship
Personal Development
Strategy
Budgets
Selling
Organizational Development
Change Management
Business Strategy
Team Management
Networking
Recruiting
Customer Retention
Staff Development
Cross Functional Team Leadership
Motivational Speaking
Banking
Insurance
Start Ups
FAQs about Jim Morack
What is the main profession of Jim Morack?
The expert is a National Board Member.
What jobs is Jim Morack proficient at at?
The expert is proficient at such jobs as Executive and Board Member.
Where is Jim Morack located?
Jim Morack is located in Frisco, Texas.
What is the professional's email?
The expert's email is ji**@rentacenter.com and ji**@gmail.com.
How many companies did Jim Morack work at?
The professional worked at 19 jobs.
Where has Jim Morack studied?
Jim studied at the Eastern University from 2002.
Are there any industries, that Jim Morack is connected to?
This person works in Consumer Services industry.
What are special skills of Jim Morack?
This person has such skills as Team Building, Training, Leadership, Management, Coaching, Sales, Customer Service, Strategic Planning, Executive Coaching, Marketing, and Employee Training.