Janis Lucas

Service Desk Manager

Janis Lucas is a highly qualified professional, working in Swedish Match on the position of Service Desk Manager since 2012. This person gained professional experience in more than six positions at different companies. Janis Lucas went to the Cincinnati State and Technical College and got education from 2007. Owensboro, Kentucky is the area, where this expert was lastly known to settle. Janis's email address and phone number can be accessed through Connexy on demand.
Name variants:
Janice Lucas

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Contact Information

Last Update
Feb 1, 2016
Email
ja**@msn.com
Location
Owensboro, KY
Company
Swedish Match

Workplace

Service Desk Manager

Work History

Service Desk Manager

Owensboro, Kentucky Area
Manage the performance of Level 1 and Level 2 services & support to clients (internal and external) and ensure that service levels are achieved. To ensure that customer expectations are ...
from Nov 2012

Service Desk Manager

Manage the performance of Level 1 and Level 2 services & support to clients (internal and external) and ensure that service levels are achieved. To ensure that customer expectations are met ...
Sep 2012 — Oct 2014

Computer Lab Technician

Troubleshoot and support all computers in school Assist students on learning software Administer Active Directory
Jul 2011 — Jun 2012

Computer Programmer Analyst

Help Desk, User support and training on Microsoft products and proprietary applications Project Management/Computer deployment utilizing Altiris Software Windows Server/Active Directory
Oct 2010 — Jun 2011

PC Specialist ll

Active Directory support, setup and user security Computer Software/Hardware support Unix and Access Databases Web page development, design and updates
Feb 2007 — Oct 2010

Pc Specialist Ll

222 east Central Pkwy, Cincinnati, OH 45202
Active Directory support, setup and user security Computer Software/Hardware support Unix and Access Databases Web page development, design and updates
Feb 2007 — Oct 2010

Occupations

Executive
Manager
Engineer
Customer Service
Sales Specialist
Client Service Officer
IT Professional
Information Technology Specialist
Computer Laboratory Technician
Operations Manager
IT Specialist
Computer Scientists

Skills

Active Directory
Microsoft Office
Wireless Networking
Windows Server
Access
Accounting
Payroll
Photoshop
Web Design
Project Management
Technical Support
Security
Help Desk Support
Software Installation
Network Administration
System Administration
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