Jamie L Shotwell is a eficient expert, working in Atos as a Service Delivery Manager | Analytical Ramp Down Team | Cfi Industry Lead since 2019. Jamie L Shotwell gained professional experience in more than 12 positions at various companies. Jamie L Shotwell went to the Ultrasound Diagnostic School and got education there from 1996 to 1998. Mason, Ohio is the area, where this professional was lastly known to settle. Jamie's e-mail and phone can be easily accessed through this website on demand.
Name variants:
James Shotwell,
Jameson Shotwell,
Jamesina Shotwell
Contact Information
Last Update
Jul 5, 2022
Email
ja**@atos.net, js**@gmail.com
Location
Mason, OH
Company
Atos
Workplace
Service Delivery Manager | Analytical Ramp Down Team | Cfi Industry Lead
Work History
Service Delivery Manager | Analytical Ramp Down Team | Cfi Industry Lead
In my role I work with a team to analyze data, expenses and active resources needing to be removed or decommissioned for all accounts across Atos globally. I provide process and resolution a...
from Oct 2019
Client Manager | Service Delivery Manager
Supporting Public Sector clients as their Client Manager and Service Delivery Manager. I own and help to manage the contract for a client's hosted Kronos Application environment with a Krono...
Feb 2019 — Sep 2019
Service Delivery Manager
Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the...
Oct 2015 — Jan 2019
Service Desk Operations Manager
IT Operations Support in a multiple contract leveraged environment. I oversee day to day operations of my Service Desk team 24x7. My functions consist of multiple customer facing relationshi...
Oct 2011 — Sep 2015
Service Desk Manager
Manager of 20 direct reporting resources that are supporting several diverse customer contracts as well as the internal Atos Origin support desk. Much of the work performed consists of stron...
Feb 2008 — Oct 2011
Level 1 Systems Analyst and Backup Level 2 Systems Administrator
Performing in the role of Level 1 Systems Analyst;
Demonstrated excellent customer service skills in the troubleshooting and problem solving of customer incidents and client outages
Thoro...
Feb 2003 — Apr 2005
Systems Support Analyst
In the role of Systems Support Analyst for a call center environment with 100K customers world-wide, managed the supported Windows NT 4, Lotus Notes, PC Operating Systems, Hardware, Software...
Nov 2001 — Dec 2002
Systems Support Analyst and Desktop Technician
6555 Sierra Dr, Irving, TX 75039
Was recruited to join a team of resources performing the roll-out of Windows 2000/XP (the roll-out was completed ahead of schedule). Supported 1000+ local employees on various platforms with...
Sep 2001 — Nov 2001
Project Lead and Senior Desktop Technician
Was recruited to join the Accenture Team (formerly Anderson Consulting) and provide support to 1,000+ employees residing locally and world-wide on all the, hardware, software and networking ...
Feb 1999 — Jul 2001
Helpdesk Technician
Support technician for small family owned PC Company. Took support calls for various software, hardware, and dial up related problems. Built PC’s and installed purchased software. Successful...
Mar 1, 1996 — Nov 1, 1998
Customer Service Manager
Promoted to a management position where duties included overseeing front-end support of the grocery store’s cashiers and sackers. Performed various tasks to include; money handling, sales ov...
Jan 1992 — Mar 1996
Education
1996 — 1998
1994 — 1996
1990 — 1994
1984 — 1991
Occupations
Executive
Manager
Managers
IT Professional
Information Technology Specialist
Sales Specialist
Client Manager
Operations Manager
IT Specialist
Client Service Officer
Customer Service
Skills
Incident Management
Itil
It Service Management
Troubleshooting
It Operations
System Administration
Technical Support
Service Delivery
Call Centers
It Management
Service Desk
Citrix
Help Desk Support
It Strategy
Management
Disaster Recovery
Active Directory
Process Improvement
Business Analysis
Business Process Improvement
Networking
Team Leadership
Service Management
Data Center
Change Management
Computer Hardware
Windows
Windows 7
Business Process
Telecommunications
Leadership
Sla
Problem Management
Visio
Microsoft Exchange
Microsoft Technologies
Business Continuity
Process Management
Service Level Agreements
Project Delivery
Windows 8
Computer Associates Usd6
Computer Associates Sdm12
Service Delivery Management
Windows 10
Office 2013
Office 2016
Continuous Improvement
FAQs about Jamie L Shotwell
What is the main profession of Jamie L Shotwell?
Jamie is a Service Delivery Manager | Analytical Ramp Down Team | Cfi Industry Lead.
What are the profession of The professional?
These person's professions are Executive and Manager
Where does Jamie L Shotwell currently live?
Mason, Ohio is the place where Jamie L Shotwell lives
What is Jamie's email?
The expert's email is ja**@atos.net and js**@gmail.com.
Where did Jamie L Shotwell work?
Jamie L Shotwell worked at Atos, Atos.
What education does Jamie L Shotwell have?
Jamie studied at the Ultrasound Diagnostic School from 1996 to 1998.
Are there any professional industries Jamie L Shotwell works in?
Jamie works in Information Technology And Services industry.
Are there any special skills Jamie L Shotwell has?
This person has skills in the following areas: Incident Management, Itil, It Service Management, Troubleshooting, It Operations, System Administration, Technical Support, Service Delivery, and Call Centers.