James Planchard

Supporting over 200 users across nine locations doing Help Desk, Desktop Support, System Admin and Server Support, and Networking. (Update to come.)

Service and maintain over 100 computers/users. Log time through ticketing system. User’s summit issues through tickets, emails, phone, or via direct conversation. Troubleshoot user’s technic...

Created Company with another Co-Owner. Established a brand. Marketed services to customers through social media, word of mouth, and cold calling. Managed finances, taxes, and logistics. Invo...

Service over 200 copiers within a territory from Abbeville to Breaux Bridge with everything south of that. Diagnose and troubleshoot customer issues in person or via phone. Responded to Serv...

Repaired and maintained copiers, printers, and faxes of multiple models and manufacturers such as, Sharp, Kyocera, HP, Toshiba, and Brother, for customers in-house and at customer sites. Del...

Did whatever SMB owner asked. Organized two offices. Researched and Created forms and procedures for owner's business model. This was done using Microsoft Office 2007. Established an invento...

Responded to daily service calls placed by hospital employees to clear jams and perform minor repairs to the machines and/or placed service calls to the technicians if the machine needed fur...

Installed Windows XP, 2000, and various software packages on many PCs for a large medical organization's PC upgrade rollout using Ghost Imaging software. Documented all installations in real...

This was company employees' relief effort for Hurricane Rita so employees could go offshore without worrying the impact the storm has put on their family. Answered phone between the hours of...

Answered phone and emails to assist customers with problems. Opened tickets to log incidents and service calls using HP Openview Service Desk. Escalated tickets to the proper levels. Monitor...