Ellen Walsh is a skilled professional, who works in Sourceress main office of which is in 1096. on the position of New Writer Onboarding Lead from 2018. Ellen has earned professional experience in more than seven positions at different companies. Ellen Walsh went to the Wake Technical Community College and was studying there from 2014 to 2016. Raleigh, North Carolina is the city, where this expert was lastly known to live. This expert's e-mail and phone can be easily accessed through this website by request.
Name variants:
Nell Walsh
Contact Information
Last Update
Jul 4, 2022
Location
Raleigh, NC
Company
Sourceress
Workplace
New Writer Onboarding Lead
Work History
New Writer Onboarding Lead
121 2Nd St, San Francisco, CA 94105
Initiated complete overhaul of training/onboarding system and rewrote training materials for maximum scalability, including syllabi, quizzes, FAQs, tutorials, and workshop agendas
Led orga...
from May 2018
Technical Writing Lead
121 2Nd St, San Francisco, CA 94105
Review writing for quality control purposes
Provide clear written feedback with suggested changes to improve writing
Monitor and analyze writers’ performance metrics to isolate and assist...
from Feb 2018
Technical Writer
121 2Nd St, San Francisco, CA 94105
Enchanter of the Month, Dec 2017
Research client companies to understand their technical projects and goals
Study candidates to understand their engineering capabilities and seek out comm...
Jun 2017 — Feb 2018
Owner
eldenfragrances.com Maintain all aspects of running an independent sole proprietorship, including but not limited to website development and maintenance, logo and graphic design, content cre...
from Jun 2016
Technical Support Agent
1201 Edwards Mill Rd SUITE 102, Raleigh, NC 27607
Assisted customers with first-tier networking support of phone, internet, television, and related services
Assisted Onboarding Specialist with technical writing tasks and decision tree doc...
May 2015 — May 2016
Customer Care Supervisor
201 Merritt St, Norwalk, CT 06854
Supervisor of the Month, Feb. 2015
Assisted teams of approx. 15-20 advisors with handling technical support phone calls
Tracked, analyzed, reported on, and supported improvement of perfor...
2014 — May 2015
Customer Care Advisor
201 Merritt St, Norwalk, CT 06854
Assisted customers with troubleshooting and diagnosing technical issues by phone
Assisted customers with obtaining software, support plans, mail-in repair service, and similar purchases
L...
Jun 2013 — May 2014
Education
Occupations
Executive
Owner
Writer
Founding Member
Chief Executive
Skills
Technical Writing
Employee Training
Technical Documentation
Technical Writers
Supervisory Skills
Telecommunications
Wireless Networking
Onboarding
Online Research
Documentation
Spreadsheets
Computer Literacy
Microsoft Office
Adobe Photoshop
Html
Cascading Style Sheets
Management
Problem Solving
Presentations
Customer Service
Customer Support
Interviewing
English
Business English
Training Manuals
Help Authoring
Group Presentations
Word Processing
Online Help
Online Help Development
Programming Essentials
Faq Writing
Training Guides
Applicant Assessment
Chrome
Confluence
Airtable
Trello
Asana
Dropbox
Google Drive
Editing
Copy Editing
Quality Assurance
Quality Control
Copywriting
Photoshop Elements
Troubleshooting
FAQs about Ellen Walsh
What's the main profession of Ellen Walsh?
The expert is a Owner.
What jobs is Ellen a professional at?
Ellen Walsh is a professional such jobs as Executive and Owner.
Where does Ellen Walsh live?
Ellen Walsh currently lives in Raleigh, North Carolina.
How many companies did Ellen Walsh work at?
Ellen Walsh worked at seven jobs.
What education does Ellen Walsh have?
Ellen studied at the Wake Technical Community College from 2014 to 2016.
What is the industry that Ellen Walsh is connected to?
Ellen works in Internet industry.
What are special skills of Ellen Walsh?
This professional has the following skills: Technical Writing, Employee Training, Technical Documentation, Technical Writers, Supervisory Skills, Telecommunications, Wireless Networking, and Onboarding.