Name variants:
Derrick Wong,
Derry Wong,
Rick Wong,
Ricky Wong
Contact Information
Workplace
Senior Cloud Conversion Specialist
Minneapolis, MN
Industry
Information Technology and Services, Computer Telephony, Whol Electronic Parts/Equipment Electrical Contractor
Colleagues
Work History
Senior Cloud Conversion Specialist
3500 American Blvd west SUITE 300, Bloomington, MN 55420
from Aug 2019
Customer Success Manager
2001 Junipero Serra Blvd, Daly City, CA 94014
Genesys is a global provider of customer engagement and unified communications and collaboration software and cloud services that help businesses improve service, increase productivity and r...
May 2015 — Aug 2019
Client Success Leader
600 Corporate Pointe SUITE 220, Culver City, CA 90230
Aug 2014 — May 2015
Call Center Group Lead
1 Post St SUITE 300, San Francisco, CA 94104
Responsible for supervising and managing eleven call center analysts to ensure they are meeting and exceeding the call center’s Service Level Agreements.
Audited analyst case documentation...
May 2006 — Aug 2014
Senior Training and Support Specialist
Trained client administrators on the use of the proprietary learning management system, Isoph Blue.
Demonstrated various third party online course-authoring tools.
Instrumental in creatin...
Mar 2003 — Apr 2006
Membership Manager
100 north Central Ave, Los Angeles, CA 90012
Responsible for fundraising, direct mail management, customer support and membership processing to ensure general operating and capital campaign revenue.
Jul 1997 — Apr 1999
Membership Coordinator
850 San Clemente Dr, Newport Beach, CA 92660
Managed and supported museum donor and member councils, as well as provided database maintenance for both Fundmaster and Raisers Edge.
Jan 1997 — Jun 1997
Senior Data Entry Clerk
Supervised membership representatives with membership data entry, renewal mailing process and customer support.
Apr 1994 — Jan 1997
Education
1989 — 1993
Occupations
Executive
Manager
Operations Manager
Skills
Management
Training
Leadership
Customer Service
Troubleshooting
Technical Support
Quality Assurance
Crm
Customer Retention
Visio
Salesforce.com
Microsoft Office
Interviews
Customer Relationship Management
Learning Management
Employee Training
Webex
Contact Centers
Lotus Notes
Bmc Remedy
Microsoft Access
Instructor Led Training
Html
Documentum
Robohelp
Customer Success Management
Cloud Applications
Collaborative Problem Solving
Telecommunications
Workforce Management
Onboarding
Start Ups
Aha! Product Management
Amazon Web Services
Jira
Gainsight
Quarterly Business Reviews
Enterprise Account Management
Customer Success Plans
Net Promoter Score
Zoom
Workday
Servicenow
At&T Connect
Product Adoption
Dynametric Call Recording
Customer Satisfaction
Access
E Learning
Frontpage
Distance Learning
Call Centers
Internet Explorer
Amdocs Clarify
Call Center
Call Logging
Firefox
Documentdirect
Educational Technology
Articulate E Learning Software
Lms
Learning Management Systems
Articulate Studio
Raiser's Edge
Fundmaster
Marketing