Chris Hancock is a qualified professional, who works in Carvana main office of which is in 42. on the position of Dialer Manager - Customer Care from 2019. Chris Hancock has earned professional experience in more than five positions at different companies. Chris Hancock went to the Arizona State University and got education from 2016 to 2016. Chris has such professional qualifications as Six Sigma Black Belt, Six Sigma Lean Green Belt, and Five9 Inbound Administrator. Virginia Beach, Virginia is the area, where this expert was lastly known to settle. The person's email address and phone number can be accessed through Connexy by request.
Name variants:
Christian Hancock,
Christopher Hancock,
Christine Hancock,
Crystal Hancock
Contact Information
Last Update
Jul 14, 2022
Email
ch**@deltaed.com, ch**@ppsc.com
Location
Virginia Beach, VA
Company
Workplace
Colleagues
Work History
Dialer Manager - Customer Care
1930 west Rio Salado Pkwy, Tempe, AZ 85281
Partner with customer care advocate teams to provide optimal customer and employee experiences.
from Aug 2019
Assistant Vice President Workforce Management
8701 Bedford Euless Rd SUITE 400, Hurst, TX 76053
from Jan 2018
Director of Shared Services Analytics
4525 Columbus St, Virginia Beach, VA 23462
Responsible for leading team maintaining and optimizing Five-9 Dialer, Salesforce CRM, and workforce management functions for a 220+ employee site. Project manager for Five-9 Dialer implemen...
Feb 1, 2010 — Jan 2018
Senior Operations Specialist
270 Park Ave, New York, NY 10010
As part of the strategy and analysis team for JPM Chase; my daily resposibilities included building custom call campaigns for Avaya PDS, building and automating Crystal Reports for Dial thro...
Mar 2006 — Mar 2009
Dialer Administrator
1000 Nicollet Mall, Minneapolis, MN 55403
Daily duties included uploading, managing, analyzing, and optimizing Avaya PDS unit using Avaya Analyst, and editor programs. Sent out and ran Crystal Reports showing productivity data and v...
Mar 2005 — Mar 2006
Education
2016 — 2016
2014 — 2016
2010 — 2013
2002 — 2004
Occupations
Executive
Manager
Partner
Lawyer
Advocate
Assistant Vice President
Operations Manager
Chief Executive
Jurist
Legal Counsel
Vice President
Skills
Training
Management
Leadership
Staff Development
Customer Service
Crystal Reports
Team Building
Higher Education
Microsoft Excel
Sql
Data Analysis
Salesforce.com
Microsoft Office
Coaching
Adult Education
Call Center Development
Leadership Development
Process Improvement
Network Administration
Analysis
Business Process Improvement
Business Analysis
Avaya
Public Speaking
Dialers
Predictive Dialers
Five9
Predictive Analytics
Operations Management
Workforce Management
Domo
Six Sigma
Lean Six Sigma
Predictive Modeling
Gamification
Project Management
Customer Relationship Management
Incontact
Dialer Management
Wfm
Kpi Dashboards
Customer Satisfaction
Contact Center Strategy
Contact Centers
Contact Center Management
Monet
Iex
Marketing Strategy
Automation
Artificial Intelligence
Employee Training
Sharepoint
Ssrs
Access
Active Directory
A+ Certified
Network Security
Microsoft Exchange
Vba
Financial Analysis
Netbackup
Microsoft Word
Dreamweaver
Mysql
Campus Vue
Microsoft Access
Microsoft Sharepoint
Photoshop
Avaya Pbx
FAQs about Chris Hancock
What's the main profession of Chris Hancock?
Chris is a Dialer Manager - Customer Care.
What are the main profession of The expert?
These person's professions are Executive and Manager
Where is Chris Hancock located?
Chris Hancock is currently located in Virginia Beach, Virginia.
What is Chris's email?
Chris Hancock's email is ch**@deltaed.com and ch**@ppsc.com.
Where did Chris Hancock work?
The expert worked at Carvana, Ancora Education.
What education does Chris Hancock have?
Chris studied at the Arizona State University from 2016 to 2016.
Are there any certifications, that Chris Hancock has?
This expert received the following certifications: Six Sigma Black Belt, Six Sigma Lean Green Belt, Five9 Inbound Administrator, Five9 Outbound Administrator, and Five9 Blended Administrator.
What languages does Chris Hancock speak?
Chris Hancock speaks Spanish.