Chelsea Krammes Hood

Manage team of thirteen Account Managers responsible for driving client retention through consultation on advertising solutions, education on product changes and identifying up-sell opportu...

Transitioned responsibilities surrounding Advertising Policy, Dealership Disclaimers, Partner Sites and Reviews from several teams to newly created Site Adherence Team, creating improved pr...

Analyzed team performance and communicated findings to management on a daily basis in order to meet monthly, department-wide goals and SLAs Identified and escalated issues proactively with...

Renewed 33% of customer base bringing “In Contract” customers to 63%, the highest in the Inside Sales Department 100% Retention in Q3 2011, Q4 2011 and Q2 2012, resulting in a 98% 12 month...

Consulted over 200 dealership accounts with 100% average quality scores and 98% retention over 12 months Supported seven Field Sales Managers throughout five diverse markets through report...

Graduated three-month Manager in Training program with a blended focus on aspects of managing a multi-million-dollar business in two months’ time through rapidly achieving goals, multi-taski...

Developed organizational systems for Public Relations and Marketing Departments’ records and archives spanning over 25 years Facilitated communications between supervisors and over 60 fash...

Assisted in managing the production of two daily television shows, styling on-air talents Identified over 40 prospective new vendor contacts through research of men’s fashion trends, which...