Brad Totten is a highly qualified expert, working in Interactions main office of which is in 473. on the position of Senior Project Manager from 2019. Brad Totten has earned professional experience in more than 14 positions at different companies. Brad Totten went to the Golden Gate University and received education from 1973 to 2004. Brad Totten has these qualifications: Project Management Professional (Pmp). Gilbert, Arizona is the area, where this person was lastly known to be located. This person's email address and number are easily accessed through this website on demand.
Name variants:
Bradford Totten,
Bradley Totten
Contact Information
Last Update
Jun 30, 2022
Email
br**@customerexperienceadvocate.com
Location
Gilbert, AZ
Company
Interactions Llc
Workplace
Senior Project Manager
Work History
Senior Project Manager
221 River St, Hoboken, NJ 07030
NICE (NASDAQ: NICE) is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business result...
from May 1, 2011
Customer Experience Advocate
Certified PMP providing project mangement and consulting services to contact centers. Enhancing the customer experience through the application of technology. Over twenty years of Contact Ce...
Mar 2009 — May 2011
Vice President Project Management
100 north Tryon St, Charlotte, NC 28202
Jul 2003 — Mar 2009
Director of Business Development
Fund raiser for non-profit corporations. Directed all phases of corporate image make over including corporate name change, logo and marketing materials. Designed and registered CD mailer wit...
2002 — 2003
Vice President and Co-Founder
Start up launching alternate telephone services over VoIP Directed all phases of the corporate start up process including corporate registration, logo design, business plan and venture capit...
2001 — 2002
Product Manager
Manufacturer of VoIP server and router technology. Directed all phases of product launch of Click2Talk™ ASP applications using Franklin’s technology
2000 — 2001
Regional Coordinator
6080 south Hulen St SUITE 360-290, Fort Worth, TX 76132
Worked with David Hadobas to establish regional chapters of CCNG in Los Angeles, Orange and San Diego Counties.
1998 — 2000
Product Manager
Start up launching integrated VoIP based services. Led a team developing a comprehensive Market Requirements Document for a web-based ASP model delivering integrated VoIP services.
1999 — 2000
Regional Sales Manager
Intel spin-off and start up manufacturing H.323 based VoIP based servers. Marketed VoIP servers to corporate prospects for call center applications. Sold first Push-to-Talk© application to H...
1996 — 1999
Regional Sales
Developed contact center market for the NICE product line on the West Coast. Introduced Blue Pumpkin Software leading to a distribution arrangement.
1994 — 1996
Contact Center Specialist
Support field sales team with complex call center applications.
1994 — 1996
Western Region Account Executive
Manufacturer of predictive dialing systems. Opened West Coast market for outbound call center applications.
Received the annual sales award for most new name accounts three consecutive yea...
1991 — 1994
Education
1973 — 2004
1970 — 1973
Occupations
Executive
Senior Project Manager
Senior Manager
Operations Manager
Skills
Telecommunications
Enterprise Software
Integration
Call Centers
Vendor Management
Management
Project Management
Call Center
Outsourcing
Start Ups
Pmp
Program Management
Saas
Customer Experience
Business Intelligence
Voip
Process Improvement
Sales
Cross Functional Team Leadership
Quality Assurance
Ivr
Sdlc
Customer Satisfaction