Bill Yates

• Responsible for a department of 22 IT professionals supporting 450 local and remote employees/contractors • Responsible for managing Network Operations, Help Desk and Support, Business Ana...

• Leading the IT implementation to support the Commercial launch of the company’s 1st product in Europe/NA. • Core Team Leader for cross functional 3PL/Order to Cash team in Europe and North...

• Achieved increased year over year sales of 900% and 136% by leveraging IT as a strategic investment to drive business value by delivering a CRM using the agile development. • Implemented ...

• Joined startup as 1st IT employee and built out a 300 node Class C IP/Ethernet network. • Recruited, hired, and developed a team of 11 IT Professionals. • Provided strategic IT direction b...

• Assumed role while project was in crisis, quickly assessed operating mechanisms and implemented significant changes in operating rhythm, personnel and consulting contract structure. • Repo...

• Maintained a responsive, efficient operational environment for the EIS system, measuring performance against targets • Ensured day-to-day operations within the President and CEO’s Office a...

• Managed and set strategic direction for a $10+ million dollar global project reporting to the CEO and Global Head of Planning and Organization, responsible for a team of 3 business analyst...

Managed all Network Operations/Projects including responsibility for a staff of 5 Analysts running a 1000+ node network at 3 facilities including corporate HQ, a GxP OTC/Pharma production pl...

• Managed a team of 6 analysts responsible for servers & desktop support covering three separate facilities. • Responsible for Network Operations including 24hr/7day a week support for a...

Network Supervisor for facility network and managed internal help desk to support 300 users

4 month contract to design, test and implement a new 40 node Novell Network into existing Hospital infrastructure. • Further responsibilities included client workstation configuration, net...

1 year contract • Responsible for providing help desk support to 130 users in a networked environment. • Wrote helpdesk application in Dbase IV to support helpdesk call tracking • Project...