Name variants:
Bashar Samman
Contact Information
Workplace
Colleagues
Work History
Customer Care Supervisor
167 Technology Dr, Irvine, CA 92618
Handle escalated calls and perform survey follow-ups. Monitored agents and performed 1x1s to maintain and improve service performance. Performs administrative functions relative to payroll a...
Jan 2015 — Feb 2019
Manager, Customer Care Case Management
167 Technology Dr, Irvine, CA 92618
from Feb 2019
Customer Care Lead
167 Technology Dr, Irvine, CA 92618
Handled escalated calls. Maintained break and lunch schedule for the call center. Performed monitors and 1x1s to maintain and improve performance.
Mar 2012 — Jan 2015
Customer Care - Special Orders
167 Technology Dr, Irvine, CA 92618
Assisted design consultants with design alternatives, specifications, and order processing. Partnered with the customer care team and assisted with technical product support. Generated produ...
Sep 2009 — Mar 2012
Customer Service Lead
B2B customer service. Input purchase orders via phone, email, and fax. Assisted sales reps with accounts. Provide technical support for products. Processed remakes, repairs, and RGAs. Proces...
Jan 2005 — Sep 2009
Education
2017 — 2020
Occupations
Executive
Manager
Supervisor
Agents
Chief Administrative Officer
Operations Manager
Managers
Chief Executive
Skills
Customer Service
Management
Retail
Customer Satisfaction
Sales
Case Management
Technical Support
Customer Relationship Management
Customer Retention
Call Center
Data Entry
Business To Business
Social Media
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft Powerpoint
Microsoft Outlook
Microsoft Access
Windows
Team Building
Training
Time Management
Communication
Problem Solving Skills
Leadership
Problem Solving
Customer Support
Coaching
Dispute Resolution
Teamwork
Product Knowledge
Order Processing
Escalation Resolution
Customer Escalation Management
Customer Surveys
Resolutions
Flexible
FAQs about Bashar Samman
What is the main profession of Bashar Samman?
Bashar is a Manager, Customer Care Case Management.
What are the profession of The expert?
These person's professions are Executive and Manager
Where is Bashar Samman located?
Bashar is located in Huntington Beach, California.
Where did Bashar Samman work?
The professional worked at 3 Day Blinds, 3 Day Blinds.
What education does Bashar Samman have?
Bashar studied at the Orange Coast College from 2017 to 2020.
What is professional industry that Bashar Samman is connected to?
This professional works in Retail industry.
Are there any special skills Bashar Samman has?
This person has such skills as Customer Service, Management, Retail, Customer Satisfaction, Sales, Case Management, Technical Support, Customer Relationship Management, and Customer Retention.