Angelica Lopez Rodriguez is a highly qualified expert, working in Sap as a Customer Experience Presales Manager Mexico since 2019. Angelica has earned professional experience in more than six positions at different companies. Angelica Lopez Rodriguez went to the Instituto Humanista De Psicoterapia Gestalt, A.c and got education from 2014 to 2017. This professional has such professional qualifications as Workforce Management, Unified Ip, and Aspect Quality Managment. Washington, DC is the area, where this expert was known to settle. Angelica Lopez Rodriguez's phone and email can be easily accessed through this website on demand.
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Angela Rodriguez
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Workplace
Customer Experience Presales Manager Mexico
Tucson, AZ
Industry
Business Services at Non-Commercial Site
Colleagues
Work History
Customer Experience Presales Manager Mexico
The Presales Manager leads and manages a team of Presales Specialists and/or Principals. A Presales Manager provides leadership and mentoring for their team, and develops the team members’ s...
from Jun 2019
Brand and Presales Manager
Brand Manager for Aspect Software and Cisco
Pre sales, Designer, Engineer and Consultant for: Contact Center Technologies from Aspect Software, Cisco, Interactive Intelligence, InConcert, ...
from Feb 2015
Wfm Senior Manager Outbound Domestic
Manager Workforce Management for Contact Centers Outbound in Sites domestic area: Coyoacan, Toreo, Cuajimalpa, Durango y Monterrey
Customers-Campaigns: Bancomer, Banamex, AIG, Mapfre, GMF,...
Mar 2014 — Sep 2014
Professional Services Consultant
5 Technology Park Dr Suite #9, Westford, MA
Mar 2006 — Mar 2014
Contact Center and Crm Coordinator
Administration and Technical Support for all Contact Center, areas; Customer Service, Collections, Trouble Ticket, Dispatch, Retention
Contact Center Admin with Operation Inbound and Outbo...
Feb 2001 — Mar 2006
Contact Center Systems Support
9197 south Peoria St, Englewood, CO 80112
Agent, Analyst of Command Center, Head of Payroll integrating Avaya-WFM Aspect-NOI Systems, Contact Center System Admin PBX, ACD, CMS of AVAYA, Nice y WFM Aspect
Feb 1, 1996 — Feb 1, 2001
Education
Occupations
Executive
Manager
IT Professional
Computer Software Professional
Chief Brand Officer
Computer Network Professional
Architect
Designer
Engineer
Counselor
Technical Support Specialist
Operations Manager
Software Developers
Chief Executive
Network Administrator
Advisor
Systems Support Specialist
Support Specialists
Skills
Telecomunicaciones
Centros De Contacto
Liderazgo De Equipos
Centro De Llamadas
Servicios Profesionales
Comunicaciones Unificadas
Sistema Interactivo De Voz
Voz Por Protocolo Internet
Ivr
Entrenamiento
Experiencia Del Cliente
Customer Service
Contact Centers
Team Leadership
Call Centers
Professional Services
Crm
Unified Communications
Acd
Cti
Training
Preventas
Consulting
Field Service
Professional Services Delivery
Project Planning
Strategy
Customer Experience
Telecommunications
Estrategia
Pre Sales
Training Delivery
Kpi Dashboards
Kpi Reports
Best Practices
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