Name variants:
Alice Rodriguez
Contact Information
Last Update
Jul 4, 2022
Email
al**@gmail.com, al**@pse.com
Location
Bothell, WA
Company
Workplace
Senior Performance Analyst
Bellevue, WA
Industry
Utilities, Electric Power Company, Electric and Gas Utility
Colleagues
Work History
Performance Analyst
10885 northeast 4Th St, Bellevue, WA 98004
Distributed vital information to 200+ employees concerning change impacts, supporting multiple leadership levels while ensuring internal messaging alignment. Acted as the Content Manager, pr...
Aug 1, 2015 — 2017
Associate Customer Service Quality Analyst
10885 northeast 4Th St, Bellevue, WA 98004
Document billing exceptions processes for customer care.
Develop back office quality metrics and strategy in alignment with quality program.
Strategize with the quality assurance team to ...
Aug 2014 — Aug 2015
Customer Service Representative and Billing Specialist
10885 northeast 4Th St, Bellevue, WA 98004
Advanced the fluidity of revenue for PSE by thousands of dollars daily by analyzing billing
exception trends in the SAP system.
Resolved interdepartmental customer escalations.
Responded...
Jul 2005 — Jul 2014
Education
2015 — 2015
2013 — 2014
2006 — 2011
2000 — 2002
1997 — 2000
Occupations
Executive
Owner
Analyst
Manager
Agents
Chief Executive
Analysts
Operations Manager
Skills
Energy
Microsoft Office
Process Improvement
Team Leadership
Customer Satisfaction
Social Media
Interdisciplinary Research
Creative Writing
Strategic Communications
Critical Thinking
Presentations
Sap
Photoshop
Editing
Project Management
Business Analysis
Marketing Strategy
Strategy
Customer Service
Change Management
Marketing
Technical Writing
Business Process Mapping
Data Analysis
Knowledge Management
Process Documentation
Product Management
Tableau
Visio
Sharepoint
Stakeholder Management
Facilitation
Leadership
Cross Departmental Communication
Attention To Detail
Functional Design
Bpmn
Cross Channel
Internal Customer
Building Stakeholder Consensus
Marketing and Branding
Data Visualization and Analysis
Cross Functional Team Collaboration
Training
Employee Training
Instructional Design
Document Management
Start Ups
Entrepreneurship
FAQs about Alicia Rodriguez
What is the main profession of Alicia Rodriguez?
Alicia is a Owner.
What are the profession of Alicia?
These person's professions are Executive and Owner
Where does Alicia Rodriguez live?
Bothell, Washington is the place where Alicia Rodriguez lives
Does Alicia have the email address?
al**@gmail.com and al**@pse.com is Alicia's email address.
How many companies did Alicia Rodriguez work at?
Alicia Rodriguez worked at five jobs.
Where has Alicia Rodriguez studied?
Alicia studied at the from 2015 to 2015.
What are the certifications of Alicia Rodriguez?
Alicia received the following certifications: Lean Six Sigma Yellow Belt, Marketing Management Certificate, Business Analysis Certificate, and Lean Six Sigma - Green Belt.
What languages does Alicia Rodriguez speak?
Alicia Rodriguez speaks English and Spanish.