Visitor Experience Group

The Visitor Experience Group (VEX) is a non-profit organization based in Philadelphia, Pennsylvania, with a team of 20 to 49 employees. Established in 2011, VEX is dedicated to advancing the field of visitor experience within the arts and cultural sector. VEX provides a range of services and resources to support professionals in visitor services, audience engagement, and visitor experience. They host the annual Visitor Experience Conference, a major international event for front-line staff and beyond. Throughout the year, VEX organizes networking events like VEX Night Out, online discussions through #VEXChats on Twitter, and offers consulting services in staff training and creating welcoming environments for visitors. VEX distinguishes itself through its volunteer-driven model and commitment to sharing best practices and innovations within the visitor experience field. As a non-profit organization, VEX has received 501 (C) (3) status, enabling it to provide its services and resources to the arts and cultural sector. For more information about VEX, its programs, or how to get involved, visit their website at visiteorexperience.group or connect with them on social media platforms like LinkedIn, Facebook, Twitter, and Instagram.