Pivotal Home Solutions

Pivotal Home Solutions is a company based in Naperville, Illinois, specializing in providing home repair and maintenance services. They employ 57 people and generate an annual revenue of $5 million. Pivotal Home Solutions offers a range of customizable plans for customers, covering various home systems and appliances. These include plans for utility lines, HVAC, plumbing, appliances, and water heaters. Customers can choose from stand-alone plans, combination packs, or special value bundles. The company also provides billing solutions, allowing for direct billing to customers or integration with existing company billing systems. Pivotal Home Solutions distinguishes itself through its extensive network of pre-qualified service providers, a robust call center with 160+ agents handling over 1 million calls annually, and a commitment to exceptional customer experience. They boast an A+ rating with the Better Business Bureau, a 95% claims payment rate, and a 91% customer satisfaction score following service visits. Customers can reach Pivotal Home Solutions via phone, email, web contact form, or through a "click to chat" function on their website. Their 24/7/365 phone support ensures accessibility for customers whenever needed.