Business Observations

Business Observations is a small company based in Phoenix, Arizona, with a team of four employees. They specialize in providing customized secret shopping services across a range of industries. Business Observations offers a variety of services designed to help businesses understand and improve their operations. They conduct secret shops, both in person and online, and generate detailed reports based on the findings. A key feature of their service is the provision of video secret shops, which allow businesses to see firsthand how their employees interact with customers. Their focus on video secret shops provides a unique and valuable perspective for businesses seeking to assess customer service and employee performance. The online format of their reports allows for easy access and sharing of results, enabling businesses to track their progress over time. To learn more about Business Observations and their services, visit their website at businessobservations.com.