AfterWords

AfterWords is a small customer engagement system company based in Tampa, Florida, with four employees. Founded by a team with experience in hospitality, data science, and technology, AfterWords is dedicated to helping businesses provide the best possible customer experience. The company's intelligent system delivers targeted questions to customers based on their transactional history and loyalty data. This ensures that the questions asked are relevant to each individual customer's experience, leading to more insightful responses. AfterWords provides easy access to actionable data, such as Perception and Loyalty Indexes, which help businesses understand customer satisfaction and identify areas for improvement. What sets AfterWords apart is its patent-pending process that integrates survey results with point-of-sale (POS) data and loyalty information. This unique approach allows businesses to see how operational inputs directly impact customer satisfaction. Additionally, AfterWords incorporates customer recovery tools that enable managers to address negative experiences in real time, preventing them from escalating. For more information about AfterWords and its customer engagement solutions, visit surveyafterwords.com.