Michael Schwartz

Full-Time Student: Strayer University: Information Technology-Cyber Security

Since 2011, Michael Schwartz has been working in Converge Networks Corporation (CNC). Michael Schwartz is a well-qualified Service Desk SME/Project Manager with over ten years of work experience. According to Michael's CV and work profile, this expert has worked at more than nine companies with diverse backgrounds and gained various skills. Michael attended school at the Computer Learning Center from 1998 to 2000. Michael can be found in Mc Lean, Virginia – where this expert is currently located. You can search for this professional's phone and email. We can also provide you detailed contact information upon request.
Name variants:
Mikael Schwartz, Mychael Schwartz, Mike Schwartz, Mikey Schwartz, Mick Schwartz, Mickey Schwartz, Micky Schwartz, Michl Schwartz, Mischa Schwartz

If it is your profile

Claim it

You may know Michael Schwartz

Make recommendation

Contact Information

Last Update
Jul 3, 2022
Mc Lean, VA


Service Desk SME/Project Manager


Information Technology and Services

Work History

Service Desk SME/Project Manager

Department of Interior - IT Transformation
Supporting the U.S. Department of the Interior (DOI) by developing requirements for the new DOI enterprise-wide IT Transformation Service Desk. Work supports DOI’s (CIO) IT Transformation P...
from Sep 2011

Subject Matter Expert

Fredericksburg, Virginia
Service and Support Subject Matter Expert. Managing support professional’s blog: providing leadership, mentoring, coaching and guidance to support professionals. Researching current servic...
Jul 2011 — Jul 2011

Subject Matter Expert/Manager

•Provided expertise for the development of a companywide service and support model; initiated business development, implementation of best practices, improved performance measures, brand man...
2010 — 2011

Help Desk Manager/Subject Matter Expert

Falls Church, Virginia
•Responsible for managing all aspects of a multi-site help desk; supporting approximately 4,600 end users •Managed all personnel activities to include: hires, appraises, rewards, motivation...
Feb 2008 — Jul 2011

SME/Support Center Manager - Dept of Education

•Maximized expertise companywide improving customer service best practices and cost points •Successfully managed all aspects of an accelerated transition of an existing support center to 20...
Sep 2009 — Sep 2010

Subject Matter Expert/Manager

Fairfax, VA
•Provided subject expertise and management of multi-state, 22 team member help desk (foreign and domestic) •Provided extensive Support Center Audit on 67 unique industry standards; providing...
Feb 2009 — Sep 2009

Project Manager

Falls Church, Virginia
•Managed development of all Help Desk specific tasks to include: maintenance and project status, documentation, training development and implementation, vendor analysis and comparison, softw...
Jul 2008 — Feb 2009

Project Manager

Chantilly, Virginia - Department of Justice Civil/Civil Rights
•Spearheaded and obtained the prestigious HDI Support Center Certification (SCC) - Only open, globally recognized certification program created specifically for help desks/service desks •Man...
Jun 2006 — Jul 2008

Team Lead

Fairfax, Virginia
Homeland Security Information Network (HSIN) •Provided exceptional leadership to 24x7x365 help desk; all day-to-day activities, scheduling, in/out processing, training, mentoring/coaching, ...
Jun 2004 — Jul 2006



Project Manager
Chief Information Officer
IT Professional
Information Technology Specialist
Subject Matter Expert
Operations Manager
Project Managers
Technology Director
Technical Managers
IT Specialist
Skilled Professional


Program Management
Project Management
Information Technology
It Service Management
Software Documentation
Process Improvement
Business Analysis
Requirements Analysis
Team Leadership
Service Delivery
It Management
Help Desk Support
Quality Assurance
Enterprise Software
Service Desk
It Strategy
It Operations
Key Performance Indicators
Incident Management
Risk Management
Cloud Computing
Business Process Management
Business Process Improvement