Jul 1, 2022
Little Rock, AR
Senior Project Program Manager
208 south Akard St, Dallas, TX 75202
We understand that our customers want an easier, less complicated life. We're using our network, labs, products, services and people to create a world where everything works together seamles...
Sep 2013 — Dec 2016
Finance Manager - Credit and Collections
Managed a team responsible for Credit & Collections functions involving 120M in agings. Developed and mapped the Collection system in which we migrated. Managed the key performance indicator...
Nov 2010 — Sep 2013
Associate Director - Customer Service
1 Verizon Way, Basking Ridge, NJ
Manage a team responsible for maintaining the collection system, processes and reports in conjunction with supporting the acquisition of these customer accounts and preparing them for conver...
Feb 2009 — Nov 2010
Staff Manager - Financial Services
Managed a staff of 8 Analysts and a Supervisor. Our focus was to improve financial results while ensuring a positive customer experience. This involved development and support of the collect...
Mar 2000 — Feb 2009
Manager, Systems Implementation Training and Support
Managed a staff of 6 Project Plan Owners and Trainers. Responsible for preparing the markets for a system conversion as well as implementing systems for new markets and acquisitions. This in...
Jun 1998 — Mar 2000
Project Leader, V Ii Conversion Team
Responsible for in-depth knowledge of VI and V II data mapping. Responsible for analysis, testing, and approving all VI and V II coding changes. Responsible for resolution of all conversion ...
Apr 1997 — Jun 1998
Supervisor, Operational Services
Tested billing enhancements prior to installation. Wrote and revised operational policies and procedures. Provided system and operational support for the Help Desk and Wireless Markets.
Jul 1996 — Apr 1997
Trainer, Operational Services
Trained and supported the After Hours Call Center and the Retail Activation Center on Point of Sale and Billing applications. Supported Regional Trainers by developing and updating training ...
May 1995 — Jul 1996
Trade Coordinator, Marketing Communications
Negotiated and implemented advertising trade agreements in the sum of $1.5M per year. Coordinated the National Yellow Pages advertising and negotiated outdoor advertising contracts and creat...
Sep 1992 — May 1995
Customer Service Representative
Nov 1991 — Sep 1992
Cross Functional Team Leadership