Since 2012, Judy Matijevich has been working in Partstrader. This person is a qualified Chief Operating Officer with over 22 years of work experience. According to Judy's CV and work profile, this expert has worked at more than 13 places with numerous backgrounds and gained various skills. Judy attended school at the Roosevelt University from 1984 to 1987. Judy can be found in Chicago, Illinois – where this professional currently lives. You can search for this expert's e-mail and phone. We can also provide you with additional contact information upon request.
Name variants:
Judith Matijevich
Contact Information
Last Update
Jul 10, 2022
Email
ju**@partstrader.us.com, jm**@comcast.net
Location
Chicago, IL
Company
Workplace
Colleagues
Work History
Chief Operating Officer
Developed operational infrastructure for a web-based, start-up business with direct responsibility for Customer Operations, Facilities, Human Resources, Project Management, Reporting, and IT...
from Jun 2012
Principal
Provided consulting services to develop contact center strategies, improve operational performance and increase customer satisfaction
shared best practices with industry service providers
...
Oct 2011 — Jun 2012
Vice President, Center of Excellence
Collaborated with executive leadership to drive strategy and execution of start-up line of business; developed customer experience and service delivery strategy for new travel brand.
Jan 2011 — Jul 2011
Senior Vice President and Customer and Associate Experience Executive
Responsible for developing and supporting customer and associate experience strategies for Deposit Contact Centers; focused on customer treatment and problem handling, associate engagement a...
Sep 2008 — Mar 2009
Senior Vice President and Contact Center Executive
Managed legacy contact center sites and served as LaSalle Bank Team Leader on Deposit Contact Center Transition team
leveraged Six Sigma processes to assess, define and execute target end-...
Oct 2007 — Oct 2008
Senior Vice President and Regional Call Center Manager
Collaborated with senior leadership to develop integrated “Virtual Branch” (VB) strategy for ATM, Web and Call Center channels; responsible for all VB HR activities, including organizational...
Jun 2004 — Oct 2007
First Vice President and Midwest Quality and Operations Manager
Responsible for all human resources, operations and support functions for multi-site call center. Refined recruiting and hiring practices, refreshed new hire training program and developed s...
May 2003 — Jun 2004
First Vice President and Midwest Quality Manager
Collaborated with senior management on strategies for acquisition and realignment of newly acquired call center; integrated quality framework (human resources, training, performance, service...
Apr 2001 — May 2003
Vice President and Quality Manager
Created and implemented quality framework to include human resources, training, performance management, and customer experience for new service and sales call center. Evaluated position titl...
Jun 1997 — Apr 2001
Assistant Vice President and Curriculum Designer
Designed, developed and managed national training curricula for tellers and bankers. Delivered training programs and train-the-trainer sessions. Co-facilitated international trainer certific...
May 1996 — Jun 1997
Training Manager and Performance Consultant
Managed design, development and facilitation of new hire orientation, customer service, relationship development and business banking training programs. Consulted with branch leadership on p...
Jan 1993 — May 1996
Assistant Branch Manager
Responsible for teller operations, branch ATM and audit functions, customer and associate satisfaction; played key role in revenue generation and budget management. Increased ATM utilization...
Dec 1989 — Jan 1993
Telephone Customer Service Manager
Assisted with management of 150-seat, 24x7 customer service call center; managed team of direct reports to consistently deliver an exceptional customer experience and to exceed all performan...
Jul 1988 — Dec 1989
Education
Occupations
Executive
Chief Operating Officer
HR Specialist
Human Resources Specialist
Professor
School Principal
General and Operations Manager
Chief Executive
Recruitment
School Administrator
Educational Manager
Skills
Leadership
Performance Management
Management
Strategy
Process Improvement
Team Building
Change Management
Strategic Planning
Cross Functional Team Leadership
Coaching
Training
Customer Experience
Employee Engagement
Customer Service
Operations Management
Customer Satisfaction
Executive Management
Talent Management
Business Process Improvement
Recruiting
Sales
Leadership Development
Start Ups
Project Management
Human Resources
Performance Improvement
Customer Retention
Marketing
Organizational Effectiveness
Sales Management
Business Strategy
Mergers and Acquisitions
Budgets
Business Continuity
Six Sigma
Cultural Transformation
Building Relationships
Collaborative Leadership
Staff Development
Personnel Management
Call Center Leadership
Service and Sales Transformation
Process Re Engineering
Quality
Learning and Development
Working With People With Disabilities
Centralization
Mergers and Reorganizations
E Commerce
Operations Leadership