Jul 12, 2022
Glen Allen, VA
Vice President, IT and Operations
Increased revenue by 10% through the creation of a continuing care call center application utilizing “steady state” with decision tree through call disposition Renegotiated internet services...
from Aug 2010
Director, Information Technology
• Lead SAP implementation and conversion -14 week project implementing SAP All-in-One ECC6, FICO, BOBJ, Materials Management and PRA with data conversion from existing system. • Identifi...
Aug 2007 — Aug 2010
• Redesigned and implemented Network Infrastructure for clients such as American Association for Respiratory Care and Trinity Home Health including server migrations, desktop deployments, b...
2004 — 2007
Director of Operations and CTO
• Led management of custom accounting replacement project that included, workflow, automation, credit, collections, imaging and online account management function for clients that allowed s...
Jul 2000 — Jul 2003
Southwest Regional Manager, IT
• Took over decaying southwest region, including 3 sites and 35 associates and increased service levels and response time to customer’s elation. Won Capital One IT Region of the quarter tw...
Aug 1997 — Feb 2000
Chief Information Officer
Business Intelligence Professional
Hospital Care Professional
Master of Science
Computer Systems Administrator
Database Administration Professional
Microsoft Sql Server
Cross Functional Team Leadership
Business Process Improvement