Ivana Herceg

Customer Support Centre Team Leader

Ivana Herceg is a high-level expert, that works in Ikea Group as a Customer Support Centre Team Leader since 2019. Ivana Herceg has earned professional experience in more than eight positions at different companies. Ivana Herceg went to the Ambitio College Zagreb and was studying from 2016 to 2016. Sacramento, California is the city, where this professional was lastly known to be situated. Ivana Herceg's email address and phone are easily accessed through Connexy on demand.
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Ivana Herceg

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Contact Information

Last Update
Jul 4, 2022
Email
iv**@ikea.com, iv**@gmail.com
Location
Sacramento, CA
Company
Ikea Group

Workplace

Customer Support Centre Team Leader

Work History

Customer Support Centre Team Leader

from Apr 2019

Sales Manager

Generate sales for a portfolio of accounts and reach the company's sales target Identify new sales opportunities within existing accounts to remain a client-account manager relationship by...
Feb 2016 — May 2017

Hotel Sales Manager and Key Account Manager

Proactively manage a number of key accounts/key prospects and other active accounts to ensure maximum yield in line with budgetary objectives Covering an entire Croatian area Leading the ...
Nov 2012 — Dec 2015

Camp Manager

In charge of the camp, reporting directly to the Operations Manager Directs front office operations such as checking in, checking out and providing guest assistance whilst ensuring complia...
Jan 2011 — Nov 2012

Park Manager

Dealing with guest issues as they arise Ensuring all line staff carry out duties in line with company standards Follow-up with line staff to ensure daily tasks and additional tasks are co...
Jan 2009 — Dec 2010

Front Desk Manager

Make sure that all financial operations are dealt according to company procedures (cash handling and banking, credit policies, cash security procedures) Conduct on the job training in acco...
Dec 2007 — Jan 2009

Advisor and Promotion Specialist For Sensai Kanebo

Advisor and promotion specialist for specific brands such as Sensai Kanebo, Helena Rubinstein, Lancome, Bvlgari, Armani Novelty training manager Primorsko-goranska županija area Promotion...
Jan 2002 — Dec 2007

Business Accountant and Translator

Office administrator, business accountant and translator for the American shipping company
Jan 2000 — Dec 2002

Occupations

Executive
Team Leader
Sales Manager
Sales Director
Manager
Operations Manager

Skills

Hospitality
Sales
Event Management
Sales Management
Customer Service
Teamwork
Budgets
Event Planning
Social Media Marketing
Forecasting
Hotels
Account Management
Microsoft Word
Microsoft Excel
Hotel Contract Negotiation
Powerpoint
Sales Presentations
Microsoft Office
Sales Operations
Key Account Management
Coffee
Hotel Management
Marketing
Social Skills
Business Strategy
Contract Negotiation
Negotiation
Hospitality Industry
Budgeting
Medical Tourism
Tourism
Hospitality Management
Management
Marketing Strategy
Food and Beverage
Account Executives

FAQs about Ivana Herceg

What's the profession of Ivana Herceg?

This professional's job is Customer Support Centre Team Leader

What jobs is Ivana Herceg proficient at at?

Ivana Herceg is proficient at Executive and Team Leader jobs.

Where is Ivana Herceg currently located?

Ivana is located in Sacramento, California.

What is the expert's email?

Ivana Herceg's email is iv**@ikea.com and iv**@gmail.com.

Where did Ivana Herceg work?

The expert worked at Ikea Group, Prospekt D.o.o.

What education does Ivana Herceg have?

Ivana studied at the Ambitio College Zagreb from 2016 to 2016.

What languages does Ivana Herceg speak?

Ivana Herceg speaks English, Italian, and German.

Are there any professional industries, that Ivana Herceg works in?

Ivana Herceg works in Retail industry.
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