Doug Roberts is a skilled expert, working in Opentable main office of which is in 1096. as a Senior Manager, Global It Help Desk from 2016. Doug Roberts gained professional experience in more than 13 positions at different companies. Doug Roberts went to the Rochester Institute of Technology and was studying there from 1989 to 1992. This person has such qualifications as Vmware Certified Associate - Data Center Virtualization and Vmware Certified Associate - Cloud. San Francisco, California is the city, where this professional was known to live. Doug Roberts's e-mail and phone are easily accessed through Connexy by request.
Name variants:
Douglas Roberts
Contact Information
Last Update
Jun 27, 2022
Email
do**@nerdwallet.com, rh**@gmail.com, do**@talkdesk.com
Location
San Francisco, CA
Company
Opentable
Workplace
Senior Manager, Global It Help Desk
Work History
Senior Manager, Global It Help Desk
120 Kearny St, San Francisco, CA 94108
Lead a global team of 11 IT professionals delivering support to 1,200 end-users
Use a metrics-driven approach to continually improve support delivery
Reduced time to resolution by over 50...
Oct 1, 2016 — Nov 2018
It Manager
600 Harrison St SUITE 400, San Francisco, CA 94107
Hands-on IT position supporting all facets of the business
Focused on IT automation, improving the on-boarding experience, and codifying IT policy
Apr 2014 — Jan 2016
Senior It Manager
5303 Betsy Ross Dr, Santa Clara, CA 95054
Managed IT infrastructure and Help Desk for a 180 person global company
Implemented global network and server monitoring
Upgraded, consolidated, and virtualized a mish-mash of servers and...
Jun 2013 — Apr 2014
Senior Manager, It
180 Townsend St, San Francisco, CA 94107
Managed Help Desk and IT Infrastructure teams (2 direct reports, 4 indirect) in a fast-paced environment with 400 users in 8 offices in the US, UK, Canada, and Australia
Successfully kept ...
Mar 2008 — May 2013
Senior Systems Administrator
As a consultant, managed diverse needs and projects for multiple clients including desktop support, server support, and web operations support
Build, maintain, and monitor Redhat Linux sys...
Feb 2007 — Mar 2008
Senior Security Engineer
1 Dave Thomas Blvd, Dublin, OH 43017
Review security events for suspicious activity, investigate and remediate
Verify new user and server systems comply with security policy using Nessus scans
Test 0day vulnerabilities again...
Dec 2006 — Feb 2007
Senior Security Analyst
14111 Scottslawn Rd, Marysville, OH 43040
Ensure Sarbanes-Oxley and PCI compliance by working with internal and external customers on mitigation of audit items and creation of policy
Review security events from SOX impacted server...
Jan 2006 — Jun 2006
Global It Systems and Security Leader
6325 Huntley Rd, Worthington, OH 43229
Project lead on the network migration from GE, project lead on international user migration, network lead, security lead for network, servers, and end-user stations
Managed the network and...
Nov 2003 — Jan 2006
It and Systems Manager
Managed the IT infrastructure: end-user stations, servers, LAN, WAN, and hosted web presence
Project lead for implementation of the company e-commerce site
Install, maintain and determine...
Jul 2002 — Aug 2003
It and Systems Manager
60 east 3Rd Ave SUITE 302, San Mateo, CA 94401
Managed the team the IT and Ops teams (4 direct reports), responsible for the office infrastructure and datacenter
Negotiated and approved all IT related vendor contracts for phone, data, ...
Aug 1996 — Jul 2003
Application Engineer
6750 Dumbarton Cir, Fremont, CA 94555
Maintained multi-language library of over 1200 PPD files for Fiery XJ RIPs
Developed and assured quality of EFIColor Profiles with UNIX and Macintosh tools
Conducted beta tests for EFICol...
Jul 1992 — Jun 1996
Education
1989 — 1992
Occupations
Executive
Senior Manager
IT Professional
Information Technology Specialist
Operations Manager
IT Specialist
Skills
Linux
Os X
Unix
Networking
Windows
Data Center
System Administration
Dns
Troubleshooting
Mac Os X
It Management
Security
Php
Saas
Google Apps
Mac Os X Server
Integration
Apache
Team Leadership
Nagios
Team Management
Servers
Perl
Mobile Devices
Strategic Leadership
Department Budgeting
Software As A Service
Cloud Computing
Jquery
Leadership
Information Technology
Management