Jun 22, 2022
Senior Director, Support Escalations
from Dec 2017
Vice President, Customer Success and Service Operatons
Aug 2014 — Aug 2017
Director of Training and Knowledge Management
Built learning/ knowledge management solutions that leveraged our internal best practices across our entire network, helping identify best practices, leverage intellectual assets, and facili...
May 2006 — Aug 2014
Technology Training Leader
Developed and delivered technology training to executives, bankers and traders. Partnered with technologists to capture system knowledge and translate that into accessible, actionable traini...
Feb 2002 — Mar 2006
Adjunct Business Faculty
Designed and delivered courses in support of the Cambridge International Diploma in Management. Led business seminars for international students.
Sep 2002 — Feb 2006
Training Development Manager
Responsible for documentation, instructional design, and delivery of instructor-led training. Developed documentation using InfoMapping methods. Contracted to TYCO to design training program...
Nov 2000 — Feb 2002
It Learning Manager
Evaluated needs via rigorous testing and skill gap analysis; managed five instructors to implement training of the following support teams: LAN Server Admin, Lotus Notes, remote access, and...
Nov 1996 — Nov 2000
Computer Software Professional
Customer Relationship Management
Cross Functional Team Leadership
Learning Management Systems
Instructor Led Training
Software As A Service