Don Anderson

Senior Director, Support Escalations

With work experience over 25 years, this person is currently working at Toast, Inc as a Senior Director, Support Escalations. Don received his education from 1986 to 1990 at the Catholic University of America. Don Anderson has earned certifications in : Itil Foundation and Planning Fundamentals, Langevin Project Management For Trainers, and What Matters Most - Facilitator Certification. Don Anderson lives in Needham, Massachusetts. To contact with Don, you can look for their phone number or e-mail or get full info by requesting access to Don's further details through Connexy.
Name variants:
Donnie Anderson, Donny Anderson

Contact Information

Last Update
Jun 22, 2022
Email
do**@gmail.com, do**@onforce.com
Location
Needham, MA
Company

Workplace

Senior Director, Support Escalations

Summerville, SC

Industry

Nonclassifiable Establishments

Work History

Senior Director, Support Escalations

from Dec 2017

Vice President, Customer Success and Service Operatons

Aug 2014 — Aug 2017

Director of Training and Knowledge Management

Built learning/ knowledge management solutions that leveraged our internal best practices across our entire network, helping identify best practices, leverage intellectual assets, and facili...
May 2006 — Aug 2014

Technology Training Leader

Developed and delivered technology training to executives, bankers and traders. Partnered with technologists to capture system knowledge and translate that into accessible, actionable traini...
Feb 2002 — Mar 2006

Adjunct Business Faculty

Designed and delivered courses in support of the Cambridge International Diploma in Management. Led business seminars for international students.
Sep 2002 — Feb 2006

Training Development Manager

Responsible for documentation, instructional design, and delivery of instructor-led training. Developed documentation using InfoMapping methods. Contracted to TYCO to design training program...
Nov 2000 — Feb 2002

It Learning Manager

Pwc
Evaluated needs via rigorous testing and skill gap analysis; managed five instructors to implement training of the following support teams: LAN Server Admin, Lotus Notes, remote access, and...
Nov 1996 — Nov 2000

Occupations

Executive
Senior Director
IT Professional
Computer Software Professional
Vice President
Senior Manager
Operations Manager
Software Developers
Chief Executive

Skills

Project Management
Leadership
Performance Management
Customer Relationship Management
Saas
Program Management
Team Leadership
Management
Team Building
Cross Functional Team Leadership
Instructional Design
E Learning
Training Delivery
Training
Employee Training
Coaching
Crm
Operations Management
Change Management
Learning Management Systems
Process Improvement
Salesforce.com
Software Documentation
Customer Service
Vendor Management
Public Speaking
Enterprise Software
Instructor Led Training
Recruiting
Software As A Service
Customer Satisfaction
Leadership Development
Onboarding
Project Planning
Account Management
Itil
Client Services
Strategy
Sales
Data Analysis
Data Modeling
Data Visualization
About